Ophthalmology front desk specialist

Experienced Ophthalmology Front Desk Specialist

OPTX Rhode Island | Rhode Island

OPTX Rhode Island is seeking an experienced Ophthalmology Front Desk Specialist to join our established and busy ophthalmology practice.

Prior front desk experience in an ophthalmology or eye-care practice is REQUIRED. This is not an entry-level position.

We are looking for an experienced professional who already understands the unique demands of an ophthalmology front desk and is comfortable working in a fast-paced medical environment.

The right candidate will have hands-on experience with medical insurance, insurance verification, patient scheduling, collecting copays and deductibles, EMR/practice-management systems, and the daily workflow of an ophthalmology practice.

Nextech Practice Management and EMR experience is strongly preferred.

• Verify medical insurance eligibility, benefits, and patient coverage
• Accurately enter and maintain patient insurance and demographic information
• Understand and communicate patient copays, deductibles, and financial responsibilities
• Collect copays, deductibles, outstanding balances, and other patient payments
• Schedule and coordinate ophthalmology appointments
• Register and check patients in and out efficiently
• Manage a busy physician and provider schedule
• Answer and manage patient telephone calls professionally
• Work within our EMR and practice-management systems
• Communicate effectively with physicians, technicians, billing staff, optical staff, and other members of the practice
• Maintain accuracy while managing multiple priorities in a fast-paced environment
• Provide patients with a professional, welcoming, and polished experience from the moment they contact our practice

Applicants must have prior ophthalmology or eye-care front desk experience.

We are specifically seeking candidates with experience in:

• Ophthalmology or eye-care practice operations
• Medical insurance verification and eligibility
• Understanding medical insurance benefits
• Copays, deductibles, and patient financial responsibility
• Patient scheduling and registration
• EMR and practice-management systems
• Handling a high-volume medical front desk
• Professional patient communication

Nextech experience is a significant plus.

Candidates with only general receptionist, retail, or non-medical customer-service experience will not meet the experience requirements for this position.

Beyond experience, we are looking for someone who is:

• Professional and polished
• Exceptionally organized
• Dependable and punctual
• Personable and patient-focused
• Detail-oriented and accurate
• Comfortable discussing insurance and patient financial responsibility
• Able to multitask without losing attention to detail
• Confident communicating with patients, physicians, and coworkers
• Interested in becoming a long-term member of our practice

This is an opportunity to join an established ophthalmology practice with an experienced clinical team and a strong commitment to exceptional patient care.

We value employees who take pride in their work, understand the importance of the patient experience, and want to be part of a professional, collaborative practice.

If you have direct ophthalmology front desk experience and are looking for your next opportunity, we would love to hear from you.

Experienced ophthalmology candidates only, please.