Senior Business Systems Analyst – AI-Orchestrated Workflows & Digital Workforce; Commercial Banking

Job Title
:
Senior Business Systems Analyst – AI-Orchestrated Workflows & Digital Workforce (Commercial Banking)

Experience
: 8+ Years

Location
:
Hybrid – Iselin NJ / Johnston RI

This BSA will design and enable AI-orchestrated workflows, integrating automation, AI agents, and human decision points to reduce cycle times and enable workforce upskilling.

• Document end-to-end workflows across ops teams
• Identify manual, swivel-chair activities for automation
• Define functional requirements for AI agents and Human-in-loop orchestration
• Partner with Ops leaders on workforce transformation
• Support rollout of digital workforce models

• 8–12+ years as a BSA in Operations Transformation
• Strong understanding of workflow orchestration and automation
• Exposure to AI agents or intelligent automation
• Experience working directly with Ops teams and change programs

Stratacent is a Global IT consulting and Services firm, headquartered in Jersey City, NJ, USA with offices in UK, Canada, and South Africa and global capability centers (GCC) in Pune and Gurugram in India. Our focus areas include Data and AI, Cloud Services, Automation, IT Operations, Application Development, and Information Security.

Global managed services firm assisting customers with digital transformation, including data and analytics, cloud services, automation, and IT service management.

Stratacent is an equal opportunity employer. As such, to the extent defined by federal, state, and municipal law, Stratacent will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factor protected by law.