Business Support Manager

Our client, a leading organization in the financial services industry, is seeking a Business Support Manager to join their team. As a Business Support Manager, you will be part of the Digital Transformation Department supporting the Document Digitization Program. The ideal candidate will demonstrate strong communication skills, adaptability, and a proactive approach, which will align successfully in the organization.
Job Title:
Business Support Manager/Docu Sign Administrator

Location:

Johnston, RI - 5days onsite role
Duration: 9 months with the possibility of extension/conversion
Pay Range: $39/hr on W2

• Administer and configure Docu Sign eSignature and CLM platforms, managing users, permissions, templates, and.
• Develop and maintain standardized, data-driven templates to streamline document generation and execution processes.
• Collaborate with solution and enterprise architects to ensure data models and integration patterns are aligned with organizational standards.
• Lead governance activities including requirements gathering, testing, and deployment following compliance and audit controls.
• Partner with departmental SMEs to map workflows, gather requirements, and orchestrate cross-functional implementation of digitization initiatives.

• Hands-on experience administering Docu Sign eSignature and/or CLM platforms, with strong knowledge of templates, merge/conditional fields, and permissions.
• Understanding of data models, integrations, and testing/validation processes, with ability to collaborate with architects and QA teams.
• Proven skills in process design, including creating process flows, requirements, and acceptance criteria.
• Excellent communication skills, capable of translating platform capabilities into practical guidance for users.
• Experience working within an Agile environment, following formal change management procedures.

• Opportunity to contribute to a strategic digital transformation initiative within a reputable organization.
• Collaborate with a diverse and innovative team committed to excellence.
• Gain valuable experience working with cutting-edge document management and automation tools.
• Be part of a dynamic environment that encourages professional growth and development.
• Competitive pay rate aligned with industry standards and project scope.

• Medical
• Dental Plan
• Vision Plan
• 401(k)
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!