Platform Manager; Salesforce Center of Excellence

Overview

Job Title:

Platform Manager (Salesforce). 4 Days Hybrid from any of our locations in Johnston RI, Iselin NJ, MA, Pittsburgh PA, Dallas TX or Phoenix AZ. Role is not relocation eligible.

• Lead the Salesforce Center of Excellence (CoE) within the bank
• Work with leadership to assist in defining and executing on the Salesforce platform roadmap within the enterprise
• Assist in facilitating the implementation of a Salesforce strategy that will facilitate collaboration across business lines, sharing of CRM related data and leveraging new Salesforce technologies to drive business value
• Lead efforts to establish strong subject matter expertise on new Salesforce technologies within the CoE
• Work closely with Cybersecurity and risk partners to help ensure compliance to critical policy elements within the Salesforce ecosystem
• Partner with key business and technology stakeholders to help drive optimal value from Salesforce Platform usage
• Work with delivery teams, understanding delivery roadmaps, and providing guidance/review in delivery of key roadmap initiatives
• Define standards and reusable components
• Assist in the delivery of initiatives that may span multiple business lines and/or multiple Salesforce instances
• Partner with Vendor Sourcing to assist in the management of key vendor relationships
• Collaboration with platform support teams in order to help ensure the highest level of support for the platform across business lines

• Strong business analysis, solutions crafting, consultative, interaction management and presentation skills
• Excellent communication skills; ability to facilitate technical conversations with non-technical stakeholders; ability to communicate effectively with individuals and stakeholders at all levels of technology and business
• Experience in cybersecurity and knowledge of security and data protection controls in a Salesforce environment
• Broad range of leadership skills that include a demonstrated pattern of successful delivery, relationship management of stakeholders, and leading a highly engaged and value driven pod/product team
• 3+ years of Salesforce product/platform owner experience
• Experience managing the successful deployment, ongoing operation and strategy/roadmap as pertaining to the Salesforce platform within identified business area(s)
• Hands-on experience with end-to-end development of large complex Salesforce initiatives in an agile environment, preferably in the banking industry
• Understanding of and experience with Salesforce administration / configuration activities and Apex development
• Experience with multiple IT disciplines with a confirmed understanding of relevant architectural concepts

• Experience in the financial services industry; understanding of the role of consumer and custodial banks; experience handling sensitive financial data
• Strong business analysis, solutions crafting, consultative, interaction management and presentation skills
• Experience in cybersecurity
• Understanding of and hands on experience with Salesforce administration / configuration and Apex development
• Experience with Financial Services Cloud, Data Cloud, Agent Force, CRMA/Tableau Next, Experience Cloud, Mulesoft, Omni Studio, and Marketing Cloud are all a plus
• Understanding of various Salesforce technologies such as integrations, Visual Force, Flow Orchestrator, LWC, etc.
• UI/UX experience, including relevant web/application branding techniques
• Ability to communicate across all levels in the organization

Required:

Bachelor's degree in Software Engineering, Computer Science or related discipline

The salary range for this position is $ 175,800 - $ 263,700 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or…