Business Support Manager I​/DocuSign Administrator; CTZJP

Job Title:

Business Support Manager I/Docu Sign Administrator

Job Location:

Johnston, RI, 02919

Job Duration: 6 Months+ Extension

• We are forming a Docu Sign Center of Excellence (CoE) and hiring a Business Support Manager to serve as our Docu Sign Administrator.
• In this role, you'll configure, govern, and scale Docu Sign eSignature and Docu Sign CLM across the commercial bank. You will partner with technical architects and business SMEs to digitize document workflows end to end—ensuring solutions are data aligned, compliant, secure, and production ready.
• You will support change management, create best practices, and help implement the Document Digitization program using the Docu Sign Platform.

• Administer Docu Sign (eSignature & CLM): users, groups/permissions, templates, merge/conditional fields, branding, folders, reporting/analytics.
• Template & component reuse: build and maintain standardized, data‑driven templates to accelerate consistent document generation and execution.
• Data & architecture alignment: work with solution/enterprise architects to align data schemas and flows, ensuring integration patterns follow standards.
• Governance & release: lead requirements, build, test/UAT, and promotion to production following firm governance, controls, and audit needs.
• Digitization delivery: partner with departmental SMEs to map processes, gather requirements, design workflows, and orchestrate cross‑functional implementation.
• Enablement & training: create job aids, run training sessions, and equip SMEs to safely self‑maintain routine templates and processes.
• CoE practices: contribute standards, patterns, KPIs, and best practices for scalability, security, and auditability; monitor platform health and coordinate incident response with Technology and the vendor.

• Hands on administering Docu Sign eSignature and/or CLM (or ability to upskill quickly); strong knowledge of templates, merge/conditional fields, and permissions.
• Working understanding of data models, integrations, and testing/validation; comfortable partnering with architects and QA for robust releases.
• Proven process design skills (process flows, requirements, acceptance criteria) and success leading cross departmental initiatives.
• Clear communicator and trainer who can translate platform capabilities into practical guidance for business users.
• Experience working in an Agile environment (sprints, ceremonies, backlog/refinement) and following formal change management.

• Exposure to Salesforce administration, identity/SSO concepts (e.g., Okta/SailPoint), and regulated industry controls; vendor and release management experience.