Salesforce Business Analyst; Techno-Functional Johnston, RI; Hybrid- times per

Job Title:

Salesforce System Business Analyst (Techno-Functional) Duration: 12-month contract Role Overview:

The Salesforce BSA should be techno-functional. Should be able to talk technical/understand Salesforce to a level where he/she could effectively communicate with Developers and PO Salesforce Admin certification is preferred. Good business analysis skills and communication.

Effective work with various stakeholders in a challenging environment. The person on average should plan to be in office (Johnston, RI) at least 2 times a month. Techno Functional Candidate
-with salesforce Knowledge
-can lead discussions and discovery sessions with Business.

Can also directly work with devs and testers. Be actively involved in all the stages of SDLC.

• Lead business discovery sessions, requirement workshops, and stakeholder discussions.
• Translate business requirements into functional and technical specifications for Salesforce solutions.
• Act as the primary liaison between business stakeholders, developers, QA teams, and product owners.
• Support end-to-end SDLC activities including requirement gathering, solution design inputs, testing coordination, UAT support, and deployment readiness.
• Communicate effectively with technical teams by understanding Salesforce data model, workflows, integrations, and configuration capabilities.
• Work in a cross-functional environment managing competing priorities and stakeholder expectations.
• Ensure requirements traceability, documentation quality, and alignment with business objectives.

• Proven experience as a Salesforce Business Analyst or Salesforce BSA in a techno-functional capacity.
• Strong business analysis skills: requirement elicitation, documentation, stakeholder management, and process mapping.
• Working knowledge of Salesforce platform capabilities (objects, flows, security, reports, integrations, and configurations).
• Ability to communicate effectively with developers, testers, and business teams without hands-on coding responsibilities.
• Experience participating across all phases of the SDLC.
• Excellent communication, facilitation, and problem-solving skills.

• Experience supporting enterprise Salesforce implementations in complex environments.
• Prior experience working in hybrid/on-site stakeholder environments.

• This is a techno-functional role; no coding or development work is required.
• Candidate should be comfortable working closely with business teams while engaging technical teams to drive solution delivery.