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QA Manager – AI-Driven Communications; Hybrid
Job in
Johnston, Providence County, Rhode Island, 02919, USA
Listed on 2026-06-20
Listing for:
Citizens Financial Group
Full Time
position Listed on 2026-06-20
Job specializations:
-
IT/Tech
IT QA Tester / Automation, Data Analyst
Job Description & How to Apply Below
Citizens Financial Group is seeking a Manager of Communications Quality Assurance to lead quality assurance processes for personalized customer communications. This role ensures compliance and high-quality customer experiences across digital channels.
The ideal candidate will be responsible for managing a team of QA specialists and driving improvements through metrics and analytics. Applicants should have strong people leadership skills paired with hands-on QA expertise, along with a Bachelor's degree and innovation in implementing QA processes.
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