Learning Management Systems Configu TECHM

Learning Management Systems Configuration Analyst

Location:

Johnston, RI (Remote)

Skill:

Long Term Job Description/Duties:

Learning Management System Administration. Provide ongoing technical and administrative support and training for LMS functions. Manage user roles, securities and permissions associated with LMS access. Provide support for LMS maintenance, troubleshooting, end-user support and process improvement initiatives. Make course assignments as needed. Upload training content as needed. Run reports as needed. Test and validate system updates.

IT Ticketing System Support:
Respond to requests, issues, ad-hoc completions. Provide information and resolution to problems from internal users.

New Learning Project Requests Management:
Manage day-to-day list of tasks. Organize work on multiple simultaneous project requests and activities. Discuss new requirements and provide recommendations and best practices. Meet critical deadlines on business user requests. Communicate in a thorough, accurate and timely manner to system and business users.

Reporting:
Build and provide report data based on business user requests. Create ad-hoc reports as needed.

Vendor Content Management:
Manage vendor provided content (SCORM, video and file formats) in Brightcove and LMS. Test vendor provided content (audio, video, and completion credits). Escalate issues with vendor developed content.

Experience / Skills Requirements:
The ideal candidate will have experience with LMS system(s) - (SABA STRONGLY PREFERRED). Excellent verbal and written communication skills. Team player with good customer service skills. Procedural documentation experience. Strong problem-solving skills