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Enterprise Incident Leader — Rapid Outage Response
Job in
Johnston, Providence County, Rhode Island, 02919, USA
Listed on 2026-07-10
Listing for:
Citizens Bank
Full Time
position Listed on 2026-07-10
Job specializations:
-
IT/Tech
IT Specialist, Business Continuity
Job Description & How to Apply Below
Citizens Bank is seeking a Senior Service Management Specialist to lead enterprise incident management and coordinate the response to high-priority incidents across Technology Operations, Risk, Legal, and executive stakeholders. The role focuses on timely restoration of critical services, clear governance, and effective communications.
The ideal candidate has 5+ years in ITSM/incident management within a regulated enterprise, strong executive communication skills, and hands-on Service Now/ITSM
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