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Fraud Alerts & Case Management Platform Lead
Job in
Johnston, Providence County, Rhode Island, 02919, USA
Listed on 2026-08-01
Listing for:
Citizens
Full Time
position Listed on 2026-08-01
Job specializations:
-
IT/Tech
Change Management, AI Business & Operations
Job Description & How to Apply Below
Citizens seeks an Experience Owner to lead Oak, the bank's internal alerts management platform, guiding vision, roadmap, and delivery with a customer‑centric focus. You will translate strategy into actionable work and partner with business, technology, and analytics teams to drive value.
In this hybrid role, you will own OKRs, lead Agile ceremonies, and champion data‑driven decisions while ensuring alignment with fraud redesign initiatives and end‑to‑end digital transformation.
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