Learning Management Systems Configu... TECHM-JOB-25380

Learning Management Systems Configuration Analyst

Location:

Johnston, RI (Remote) Skill:

Long Term Job Description/Duties:

• Learning Management System Administration
• Provide ongoing technical and administrative support and training for LMS functions
• Manage user roles, securities and permissions associated with LMS access
• Provide support for LMS maintenance, troubleshooting, end-user support and process improvement initiatives
• Make course assignments as needed
• Upload training content as needed
• Run reports as needed
• Test and validate system updates
• IT Ticketing System Support:
  Respond to requests, issues, ad-hoc completions
• Provide information and resolution to problems from internal users
• New Learning Project Requests Management:
  Manage day-to-day list of tasks
• Organize work on multiple simultaneous project requests and activities
• Discuss new requirements and provide recommendations and best practices
• Meet critical deadlines on business user requests
• Communicate in a thorough, accurate and timely manner to system and business users
• Reporting:
  Build and provide report data based on business user requests
• Create ad-hoc reports as needed
• Vendor Content Management:
  Manage vendor provided content (SCORM, video and file formats) in Brightcove and LMS
• Test vendor provided content (audio, video, and completion credits)
• Escalate issues with vendor developed content

Experience / Skills Requirements:

The ideal candidate will have experience with LMS system(s) - (SABA STRONGLY PREFERRED). Excellent verbal and written communication skills. Team player with good customer service skills. Procedural documentation experience. Strong problem-solving skills