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Conversation Designer
Job in
Johnston, Providence County, Rhode Island, 02919, USA
Listed on 2026-08-11
Listing for:
Tata Consultancy Services
Full Time
position Listed on 2026-08-11
Job specializations:
-
IT/Tech
AI Engineer (Applied/Software)
Job Description & How to Apply Below
- Prompt Engineering and Generative AI concepts.
- Chatbot, Virtual Assistant, and Voice Bot Design.
- Customer Journey Mapping and Human-Centered Design.
- Conversational AI and LLM fundamentals.
- Strong communication, stakeholder management, and analytical skills.
- Conversation Design and UX Writing.
- Prompt Engineering and Generative AI concepts.
- Chatbot, Virtual Assistant, and Voice Bot Design.
- Customer Journey Mapping and Human-Centered Design.
- Conversational AI and LLM fundamentals.
- Strong communication, stakeholder management, and analytical skills.
- Experience with Microsoft Copilot Studio, AWS Lex, Amazon Connect, Dialogflow, OpenAI/Azure OpenAI, or AWS Bedrock.
- Experience designing digital banking, customer service, or contact center conversational experiences.
- Knowledge of BFSI customer journeys, self-service channels, and customer engagement best practices.
- Design end-to-end conversational experiences for chatbots, virtual assistants, IVR, and AI copilots.
- Create conversation flows, dialogue trees, user intents, and customer journeys.
- Develop prompts and interaction strategies for Generative AI and LLM-based applications.
- Ensure conversations are natural, context-aware, compliant, and aligned with business objectives.
- Collaborate with business, UX, product, contact center, and engineering teams to define conversational experiences.
- Analyze chatbot and voice bot performance, customer feedback, and usage analytics to continuously improve user experience.
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. - Family Support:
Maternal & Parental Leaves. - Insurance Options:
Auto & Home Insurance, Identity Theft Protection. - Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement. - Time Off:
Vacation, Time Off, Sick Leave & Holidays. - Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range: $120,000 - $138,000 a year
Qualifications:BACHELOR OF COMPUTER SCIENCE
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