Claims Manager

Join our Super-Regional
, Tampa Based Carrier Client who is a committed to delivering fair
, timely
, and compliant claims solutions, with a strong focus on operational excellence, catastrophe readiness, and superior service for policyholders as a Claims Manager!

• Lead, coach, and develop Claims Examiners and external partners to ensure quality outcomes and consistent performance.
• Oversee daily claims operations, workloads, and productivity while ensuring compliance with internal guidelines and regulatory standards.
• Conduct file reviews, reserve audits, and case evaluations to maintain financial integrity.
• Provide settlement authority and technical guidance on complex, high‑severity, or litigated claims.
• Resolve escalated coverage disputes and represent the organization in mediations, legal proceedings, and large‑loss reviews.
• Analyze operational trends, identify improvement opportunities, and present insights to senior leadership.
• Collaborate with Underwriting, Finance, Legal, HR, and other teams to support claim efficiency and policyholder experience.
• Contribute to catastrophe planning and lead response efforts during major events.
• Support systems testing, policy development, process optimization, and departmental initiatives.
• Ensure staff licensing, compliance, performance reviews, and ongoing professional development.

• Bachelor’s degree preferred or equivalent combination of education and relevant experience.
• Active state adjuster licensing required
  ; multi‑state licensing may be necessary.
• 3+ years of experience supervising personal or commercial property claims teams.
• Strong technical expertise in property claims, policy interpretation, and settlement practices.
• Proven leadership and coaching skills with the ability to drive performance and accountability.
• Excellent communication, negotiation, and cross‑functional collaboration skills.
• Analytical, organized, and results‑driven, with the ability to thrive in a fast‑paced environment
• Proficiency with Microsoft Office and claims management systems.
• Willingness to travel occasionally for field leadership or catastrophe response.