HURD Chevrolet General Sales Manager

Job Details

Location:

Chevrolet HURD - Johnston, RI 02919

Salary Range: $ - $ Base + Commission per year

As a key member of the store team, the General Sales Manager is responsible for meeting and exceeding new and used vehicle gross and volume objectives on a daily, monthly and annual basis. The General Sales Manager ensures that the number of units sold produces sufficient gross to meet store profit objectives. The General Sales Manager represents Balise and the store through consistent, positive interaction with customers and other dealership staff.

The General Sales Manager is responsible for delivering the highest level of customer service individually and in conjunction with other store team members.

• Conducts Sales department meetings, reviewing performance objectives with the team
• Works closely with team members, setting appropriate sales objectives, measuring individual performance, and providing necessary training and support to meet objectives
• Coaches and manages team members for top performance
• Manages and tracks sales team commissions, addressing concerns or questions related to commissions and pay
• Deals with performance challenges quickly, directly, and with respect and professionalism
• Maintains professional relationships with store team members
• Acts as a trusted member of the total store team
• Develops annual sales goals, monitors performance against goals, and devises improvement plans when performance falls short
• Develops an annual budget for controllable expenses, monitors it, and devises improvement plans when performance falls short
• Sets appropriate front and back gross profit objectives
• Maintains aged inventory per company guidelines
• Determines the size and mix of used inventory based on demand and availability
• Manages the collection of factory rebates in a timely fashion
• Manages and safeguards cash from customer purchases
• Maintains current knowledge of all local, state and federal rules and regulations regarding customer interactions, environmental issues, sales transactions and safety concerns
• Develops and maintains effective customer retention programs and processes
• Manages and measures effective prospecting and referral programs
• Reviews all deal settlement paperwork for completeness and accuracy
• Manages the vehicle delivery process to ensure the highest level of customer education and service
• Resolves issues with customers, looking for ways to satisfy them and develop customer loyalty
• Measures the results of advertising and promotions
• Ensures that thorough used vehicle appraisals are conducted following company guidelines

• Requires sitting, standing, walking, using hands and fingers to feel and handle, reaching with arms and hands, talking and hearing
• May incidentally require stooping, kneeling and crouching, lifting weight or exerting force up to a maximum of 25 pounds
• A current valid driver’s license and insurability rating is required
• This position may require up to 10% travel

• Paid vacations and holidays
• Health, dental, life and disability insurance
• 401(k) with company match
• Flexible spending accounts
• Employee discounts on service, parts and vehicles

• Automotive sales experience 3-5 years
• Successful finance and/or sales manager experience preferred
• Demonstrated leadership abilities
• Excellent communication and high CSI
• Valid driver’s license with a good MVR record