Closing Manager

Closing Manager

Working closely with the Club Manager and the Assistant Club Managers, the Closing Manager is responsible for providing leadership and direction within the club and driving club performance, particularly for the departments that they directly manage. The Closing Manager is responsible for leading the Assistant Closing Manager, Recovery team, and Utility team, providing guidance, support, and oversight to ensure effective performance.

In addition to team leadership, the manager is accountable for maintaining policies and procedures, delivering a positive service experience to members, providing Grand Opening Look Daily (GOLD) standards club conditions and providing leadership and direction within the club.

The Closing Manager assists in audit compliance efforts, drives collaboration with Business Partners (BPs), and oversees onboarding, certification, and training to ensure food safety and operational excellence. This role also serves as Manager on Duty (MOD) for the club as needed, taking full responsibility for club operations, team leadership, and Member engagement during assigned shifts. A valid Serv Safe Food Safety Certification is required and must be maintained in good standing.

In Florida, this role must obtain a qualifier certification through the Department of Agriculture and Consumer Services for retail propane oversight. Must complete yearly certification for a forklift license. The qualifier certification exam must be taken online with video. BJ's covers any applicable cost associated and training.

Leadership Responsibilities

• Know the business:
  Exhibit strong business acumen through strategic thinking and data-driven decision-making.
• Lead through change:
  Model leadership competencies and act as a champion for growth.
• Communicate effectively:
  Provide teams with the information, direction, and support needed to succeed.
• Build high-performing teams:
  Foster collaboration, provide clear direction, and hold team members accountable.
• Deliver results:
  Set clear expectations, follow up consistently, and drive execution.
• Develops Talent & Team:
  Consistently fosters a culture of growth by actively developing team members through collaboration, coaching, and empowerment. Encourages continuous learning and creates opportunities for others to succeed.
• Display Leadership:
  Demonstrates strong leadership by fostering trust, promoting open communication, and resolving conflicts constructively. Builds inclusive relationships that support a collaborative and respectful team environment.

Team Member Engagement

• Teach, coach, & lead:
  Support team development through training, feedback, and on-the-job coaching. Ensuring learning takes place in the flow of work.
• Drive values-based culture:
  Promote strategic thinking, ethical decision-making, and inclusion.
• Create a safe and collaborative environment:
  Foster open communication and team trust.
• Recognize and retain top talent:
  Celebrate achievements and focus on career growth.

Member Experience

• Guarantee service excellence:
  Ensure daily execution of GOLD Member Standards are met and are consistently reinforcing key service behaviors:
  Greet, Anticipate, Appreciate (GAA);
  Fast, Friendly, Full, Fresh, Clean; and Listen, Apologize, Solve, Thank (LAST) across all areas of the club.
• Monitor engagement levels:
  Observe Member engagement and department execution to ensure premium shopping experience.
• Resolve concerns:
  Support team in resolving Member issues and delivering satisfaction.

Consistently Run Great Clubs with Great Standards

• Maintain Club Standards:
  Consistently Delivering GOLD Standards in your club.
• Raising The Bar:
  Ensuring club is at plan or better for all Bottom Quartile core KPIs relevant to role.

Achieve Financial Performance

• Cost Discipline:
  Meet or Exceed Labor and Supply Plans for your club.
• Drive Performance and Profitability:
  Using reporting to identify trends and areas of opportunity.
• Understanding The Business:
  Acquire a deep knowledge of key metrics and reporting for total club and department performance.

Major Tasks, Responsibilities, and Key Accountabilities

• Own end-of-day execution:
  Oversee Recovery, Utility, Perishables (Produce, Meat, Bakery,…