Practice Director; DPO
Job in
Johnston, Providence County, Rhode Island, 02919, USA
Listed on 2026-07-24
Listing for:
HCLTech
Full Time
position Listed on 2026-07-24
Job specializations:
-
Management
Healthcare Management, Change Management, Operations Management
Job Description & How to Apply Below
Job Description
About the Role:
We are seeking a highly accomplished Senior Healthcare Engagement & Delivery Leader with deep expertise in the payer and provider ecosystem, digital transformation, and global delivery management. This role will lead large‑scale healthcare programs, drive end‑to‑end business transformation, manage strategic client relationships, and own P&L responsibilities for multimillion‑dollar accounts. The ideal candidate is a visionary leader with a strong track record in BPaaS delivery, healthcare operations, outsourcing strategy, and growth‑driven account management across Fortune 500 organizations.
- Drive business growth, account expansion, and digital transformation initiatives within healthcare payer and provider organizations.
- Own and manage P&L for large‑scale engagements ($50M–$80M+), ensuring revenue growth and profitability.
- Develop and execute go‑to‑market strategies and transformation roadmaps.
- Build and manage C‑level stakeholder relationships across Fortune 100 healthcare clients, serving as a trusted advisor delivering innovative, customer‑centric solutions.
- Drive client satisfaction (NPS), retention, and long‑term partnerships.
- Lead end‑to‑end solution lifecycle including strategy, pricing, value propositions, contract negotiations, and closures.
- Design and implement outsourcing and BPaaS solutions across healthcare operations.
- Drive intelligent automation, process optimization, and digital innovation initiatives.
- Oversee global delivery teams (800+ resources) across multiple geographies.
- Manage end‑to‑end healthcare operations including claims processing, enrollment & benefits administration, provider data management & credentialing, and appeals & call‑center operations.
- Ensure adherence to SLAs, regulatory compliance (CMS, Medicaid, Medicare), and operational KPIs.
- Lead automation and digitization programs improving efficiency and reducing costs.
- Establish and grow Centers of Excellence (CoEs) for healthcare offerings.
- Drive compliance with federal and state regulatory changes.
Skills & Qualifications
- Bachelor’s or Master’s degree in Healthcare, Business, Technology, or related field.
- 20+ years of experience in healthcare (payer/provider domain).
- Proven expertise in:
- Healthcare BPaaS & outsourcing models.
- Digital transformation & automation.
- Solution design & presales.
- Contract negotiation & pricing strategy.
- Managing large‑scale P&L portfolios ($50M+).
- Deep knowledge of Medicaid, Medicare Advantage, and commercial payer operations, claims lifecycle, enrollment, provider lifecycle management.
- Demonstrated success in managing global delivery teams and multi‑geography operations.
- Strategic thinking and executive leadership.
- Strong financial acumen and P&L ownership.
- Exceptional communication and negotiation skills.
- Customer‑centric mindset.
- Ability to drive innovation and large‑scale transformations.
- Cross‑cultural team leadership and collaboration.
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