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QA Specialist / Manager

Senior QA​/QC Specialist - Fraud & Claims Excellence

Job in Johnston, Providence County, Rhode Island, 02919, USA
Listing for: Citizens
Full Time position
Listed on 2026-02-16
Job specializations:
  • Quality Assurance - QA/QC
    QA Specialist / Manager
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A major financial institution is looking for a Consumer QA QC Fraud & Claims Sr Specialist to oversee quality assurance for phone colleagues in Johnston, RI. In this role, you will ensure adherence to company policies, provide coaching, and identify opportunities for improvement. Applicants should have 3-5 years in an operations environment, with strong analytical skills and customer focus. The position offers a hybrid work model and requires 40 hours a week, Monday to Friday.
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Position Requirements
10+ Years work experience
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