Parts Counter Johnston, RI

Parts Counter – BMW of Newport, Johnston, RI

Reports to the Parts Manager.

Competitive wages, paid time off, 401(k), and medical benefits. CDK experience helpful but not required.

Education

High school diploma or the equivalent.

Other

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.

• Spend time indoors in air‑conditioned areas.
• Sitting on a regular basis.
• Standing on a regular basis.
• Walking on a regular basis.
• Bending, twisting, and/or stooping on a regular basis.
• Kneeling and/or squatting on a regular basis.
• Lifting 25 lbs to 50 lbs infrequently.
• Reaching and/or lifting overhead on a regular basis.
• Climbing stairs.
• Repetitive hand/finger movement on a regular basis.
• Grasping/grabbing with hands on a regular basis.
• Pushing and pulling on a regular basis.

• Devote yourself to ensuring customer satisfaction.
• Determine management, production, and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow‑up system that encourages follow‑through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plan more effectively.
• Understand terminology of the business and keep abreast of technology changes in products and services.
• Know and understand federal, state, and local requirements governing the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non‑disclosure and confidentiality policies and agreements.
• Work evening, weekend, and holiday hours as required.

• Take and fill orders for service technicians promptly and efficiently, helping service technicians as needed to determine which parts and accessories are required for each job.
• Communicate with the service technicians to verify your department is meeting their parts and accessories requirements.
• Make suggestions when appropriate regarding specific parts and accessories that may be needed for each job.
• Provide information regarding the associated cost of parts required on repair orders.
• Keep inventory control system and parts catalog up to date.
• Inform service personnel when back‑ordered or special‑order parts are received.
• Accept and follow through on lawful directions from supervisors.
• Be polite and friendly, greet customers promptly, and deliver exceptional customer service.
• Actively seek and obtain a thorough knowledge of parts history, merchandise, and automobile service. Communicate this knowledge to meet demands while maintaining good inventory turn ratios.
• Work with the parts and accessories manager and aid in reaching set goals for profitability and sales of parts and accessories.
• Work with multiple customers at once if needed while still providing individual customer satisfaction.
• Keep customer mailing lists up to date.
• Help customers determine parts and accessories needs and explore merchandise in catalogs; draw attention to new merchandise, specials, and sales; suggest supplementary products.
• Conduct telephone transactions courteously and promptly; inform customers and dealership staff of new merchandise, specials, and sales.
• Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to increase customer satisfaction and loyalty.
• Be precise in all cash register transactions, taking accurate credit‑card and cash payments for purchases.
• Accept delivery of and process merchandise from distributors, verify merchandise against the purchase invoice, and record merchandise into inventory; prepare the product for presentation on the showroom floor.
• Ensure merchandise displays are dusted, clean, fully stocked, and appealing to customers.
• Become proficient and familiar with computer systems necessary for parts and accessories management.
• Periodically carry out physical inventory of merchandise.