HURD Chevrolet Sales Manager

Job Details

Location:

Chevrolet HURD – Johnston, RI 02919

Salary Range: $80,000.00 – $ Base+Commission/year

Title:

Sales Manager

• Hold sales representatives accountable for sales process and customer experience to ensure vehicle sales goals are attained.
• Use the daily work plan in Dealer Socket to manage the sales staff's daily activities and ensure they meet sales volume and productivity goals.
• Ensure salespeople engage directly with customers when there isn’t enough sales coverage.
• Walk the lot daily with the sales team to ensure they are knowledgeable about vehicle pricing and inventory condition, advertising, banners, website, and area grounds.

• Train sales staff daily using meeting‑in‑a‑box, role‑play, storyboards, product demonstrations, and product quizzes.
• Develop effective sales staff by communicating expected performance standards, monitoring performance, identifying development needs, coaching, and mentoring.

• Ensure all customers are greeted promptly in a professional and friendly manner.
• Address and resolve customer concerns promptly and professionally.
• Assist Sales Representatives with customers when needed to ensure the sale of the vehicles.
• Remain aware of all customers on the lot and ensure their buying experience progresses as expected.

Track ad sourcing by communicating with customers to identify what brought them to the store.

• Sales per Salesperson – 10 units sold per person.
• Manufacturer Sales Requirement – 110% of store goal or SFE/D2E (presented monthly).
• F&I – $1,800 minimum.
• Sales Satisfaction Index (CSI) – 100% or greater of MFG’s zone group average.
• Sales Gross Profit – $3,500 minimum per sold unit average.
• Sales Associate Retention Rate – (6 months).

• Regularly sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk, and hear.
• May be required to stoop, kneel, crouch; lift weight, or exert a force up to 25 pounds.

• Health, dental, life and disability insurance.
• 401(k) with company match.
• Flexible spending accounts.
• Paid Time-Off.

• Teaching/Coaching skills – teach/coach others how and why to perform their job.
• Communication skills – communicate effectively with others.
• Presentation skills – ability to present information clearly and professionally.
• Time Management – managing one's own time and the time of others.
• Typing – the ability to type efficiently.
• Mathematics – the ability to use mathematics to solve problems.
• Basic computer skills.