Credit Card Sales Advisor

Overview

At Citizens, we’re more than a bank and here you’ll experience new things, create new opportunities, think beyond your role, and make an impact. In this role, you will be responsible for generating sales via the phone channel, responding to inbound phone sales inquiries into the Consumer Lending Direct Sales Contact Center on all marketing sponsored campaigns and direct mail efforts, and driving sales through outbound calling initiatives.

You will serve as a subject matter expert for borrowers, assist in identifying needs, make recommendations, and provide lending guidance. You will explain and offer appropriate sales options and recognize cross-sell opportunities to increase customer satisfaction and strengthen relationships. You will complete customer follow-up throughout the origination process to ensure a consistent, efficient, and quality lending experience while supporting the Consumer Lending Strategy.

• Handle incoming calls and provide guidance and solutions to prospects and customers with basic lending needs.
• Drive sales through outbound calling initiatives.
• Refer to other areas for products that require complex financial analysis and expertise; respond to incoming calls from customers already in process.
• Pipeline management and maintain ongoing communication with customers to ensure a simple, fast, and hassle-free lending experience.
• Participate in organized and self-driven training courses aimed at advancement.
• Maintain thorough knowledge of lending criteria, policies, procedures, regulatory and ERL certification requirements.
• Meet and exceed established volume goals.

• Call center experience preferred.
• Ability to navigate a computerized data entry system.
• Strong computer skills.
• Excellent verbal and written communication skills, telephone etiquette and friendly attitude.
• Effective interpersonal skills; must be a team player.
• Ability to work in a fast-paced environment.
• Dependable and willing to be flexible with work schedule, including overtime if needed.
• Understanding of regulatory requirements.
• High School Diploma or GED.

• Hours per Week: 40
• Work Schedule:
  
  Monday – Tuesday (8:30 AM to 6:00 PM);
  Thursday – Friday (8:30 AM to 5:30 PM);
  Saturday (9:00 AM to 2:00 PM);
  Wednesday Off

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

We are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and all are expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

At Citizens, you ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Posting End Date: 06/26/2026