Mgr Software Engineering

Overview

Location:

Nashville TN, Iselin NJ, Westwood or Medford MA, Phoenix AZ and couple other locations. Role is not relocation eligible.

Role

Summary:

The Manager of Software Engineering leads a team of engineers to deliver high-quality, scalable, and reliable software aligned to business and customer outcomes. This role combines technical depth, disciplined execution, and strong leadership to drive team performance, uphold engineering standards, and ensure consistent delivery. The manager owns team outcomes, develops talent, and partners across product, architecture, and engineering to deliver meaningful customer value.

• Technical Expertise and Quality:
  Ensure the team adheres to established engineering standards, including code development and documentation practices. Guide technical execution and review designs and code to maintain quality, scalability, and maintainability. Coach engineers on tools, frameworks, and development workflows to raise the overall technical bar.
• Execution and Delivery:
  Own delivery of team commitments, including scope, timelines, and quality. Track progress, remove blockers, and manage risks to maintain consistent velocity. Coordinate with cross-functional partners to ensure alignment with business priorities and customer needs. Drive predictable, incremental delivery of product enhancements and capabilities.
• Ownership and Accountability:
  Take full ownership of team outcomes, including delivery, technical health, and team performance. Operate independently in decision making related to execution and technical direction within the team. Identify and resolve systemic issues that impact delivery, quality, or team effectiveness.
• Collaboration:
  
  Build strong working relationships with product managers, architects, and peer engineering teams. Ensure alignment on design approaches and integration points. Facilitate healthy team dynamics and resolve conflicts to maintain a productive and focused environment.
• Communication:
  Communicate clearly with both technical and non-technical stakeholders. Provide transparent updates on progress, risks, and decisions. Ensure the team maintains clear and consistent communication practices across work streams.
• Leadership and Talent Development:
  Lead by example and set clear expectations for performance, quality, and accountability. Hire, develop, and retain engineering talent through coaching and mentoring. Create an environment that supports continuous improvement, learning, and career growth.
• Impact and Continuous Improvement:
  Deliver measurable team-level impact through reliable execution and strong engineering practices. Improve team efficiency, system scalability, and operational reliability. Drive continuous improvement in delivery practices, tooling, and team effectiveness.
• Customer Focus:
  Advocate for customer needs in design and delivery decisions. Partner with product and design to improve user experience. Ensure systems are performant, reliable, and aligned to customer expectations.

• 10+ years of hands-on software development experience delivering scalable and reliable systems
• 7+ years of experience managing engineering teams and delivering software products
• Strong understanding of software development practices, including agile methodologies, lifecycle management, configuration management, and release processes
• Experience leading design and delivery across modern technology stacks, including front-end frameworks (Angular, React, or Vue) and backend languages such as Java, Python, or similar
• Experience with cloud platforms such as AWS, Azure, or GCP, including secure handling of sensitive data
• Experience with CI/CD pipelines such as Jenkins, Circle
  
  CI, or equivalent
• Strong written and verbal communication skills with the ability to operate across technical and business audiences

• Required:
  
  Bachelor’s degree in Computer Science, Engineering, or a related discipline
• Preferred:
  Master’s degree in a related field

The salary range for this position is $180,000 - $231,000 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on location, skills, and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, flexible work arrangements, education reimbursement, wellness programs and more. For an overview of our benefits, visit

Note:

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic,…