Order Management Specialist

Customer Service Representative – Order Management Specialist Job Summary

We are seeking a detail-oriented and customer-focused Customer Service Representative – Order Management Specialist to join our team. This role is responsible for supporting customers through phone, email, and online communication channels while managing order processing, purchase orders, and order status updates. The ideal candidate thrives in a fast-paced environment, possesses strong critical‑thinking skills, and maintains a high level of accuracy when handling customer orders.

Note:

This is not a data manipulation role. This position focuses on order management, purchase order processing, and customer support.

• Support customers via telephone, email, and online chat with order placement, order status updates, and product information requests.
• Enter and manage customer orders accurately within the order management system.
• Process customer transactions and maintain accurate order records.
• Monitor, review, and release assigned order holds.
• Respond promptly to inquiries regarding pricing, shipping, product availability, terms and conditions, and order tracking.
• Identify and document potential sales opportunities and leads.
• Collaborate with internal teams to ensure timely and accurate order fulfillment.
• Maintain a high level of customer satisfaction through professional and efficient communication.

• 1–2+ years of recent experience in customer service, order management, order entry, customer support, or related fields.
• Ability to work effectively in a fast-paced environment.
• Strong attention to detail and accuracy when handling multiple order line items.
• Excellent critical‑thinking and problem‑solving skills.
• Ability to manage multiple tasks and priorities simultaneously.
• Strong computer proficiency, including Microsoft Office Suite, Excel, and Outlook.
• Coachable, adaptable, and willing to learn new processes.
• Comfortable working through challenges and learning from mistakes.
• High School Diploma or GED required.

• Associate’s or Bachelor’s degree preferred.
• Experience with Salesforce, Oracle, or Oracle Fusion.
• Bilingual in Spanish or French.
• Technical aptitude or strong interest in technology.
• Experience supporting customers in retail technology, electronics, technical support, or similar environments.

• Detail‑oriented and organized.
• Patient, reliable, and process‑driven.
• Strong communicators with a customer‑first mindset.
• Comfortable learning new systems and technology.
• Able to maintain accuracy while managing a high volume of orders and requests.

• Customer Service
• Order Management
• Order Entry
• Call Center / Contact Center Support
• Data Entry
• Critical Thinking
• Multitasking
• Microsoft Office Suite
• Communication Skills
• Attention to Detail

Entry Level to Early Career

Full-Time

Fast-paced, team‑oriented customer support environment.

This is a Contract to Hire position based out of Loveland, CO.

The pay range for this position is $22.00 - $22.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Loveland, CO.

This position is anticipated to close on Jul 23, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.