Customer Service Representative

Customer Service Representative – Order Management Specialist Position Summary

We are seeking a detail‑oriented Customer Service Representative to support customers through phone, email, and online chat while managing order processing activities. This role is responsible for order entry, order management, purchase order processing, customer communications, and resolving order‑related inquiries.

Note:

This is not a data manipulation or reporting position. The primary focus is customer support, order management, and purchase order processing.

• Support customers via telephone, email, and online chat regarding order placement, order status, tracking, and product information.
• Accurately process customer orders and transactions within the order management system.
• Provide prompt and accurate responses to customer inquiries regarding orders, pricing, shipping, and product availability.
• Review and release assigned order holds while ensuring compliance with established procedures.
• Assist customers with terms and conditions, item specifications, and general order‑related requests.
• Identify and document potential sales leads when applicable.
• Maintain a high level of accuracy while handling multiple orders and customer requests.
• Collaborate with internal departments to ensure timely order fulfillment and issue resolution.
• Deliver exceptional customer service in a fast‑paced environment.

• 1–2+ years of recent experience in Customer Service, Order Management, Order Entry, Call Center or Contact Center environments.
• Strong attention to detail and accuracy.
• Ability to thrive in a fast‑paced environment.
• Strong critical thinking and problem‑solving skills.
• Excellent verbal and written communication skills.
• Highly coachable and open to feedback.
• Comfortable working with multiple systems and applications.
• Proficiency with Microsoft Office Suite, including Excel and Outlook.
• High School Diploma or GED required.

• Associate's or Bachelor's degree.
• Experience with Salesforce, Oracle, or Oracle Fusion.
• Bilingual in Spanish or French.
• Technical aptitude and interest in technology.
• Experience in technical customer support, electronics retail support, or computer‑related environments.
• Familiarity with computers, gaming, or technology as a hobby.

The ideal candidate is customer‑focused, detail‑oriented, and eager to learn. They are comfortable handling multiple priorities, working through complex order scenarios, and maintaining accuracy while delivering excellent customer service. Successful candidates possess strong organizational skills, patience, adaptability, and a commitment to continuous improvement.

• Customer Service
• Order Management
• Purchase Order Processing
• Order Entry
• Call Center Support
• Contact Center Operations
• Data Entry
• Critical Thinking
• Problem Solving
• Multi‑tasking
• Microsoft Office Suite
• Salesforce (Preferred)
• Oracle Fusion (Preferred)

Entry‑Level to Early Career

Fast‑paced, team‑oriented customer support and order management setting.

Contract to Hire position based out of Loveland, CO.

$22.00 – $22.00 per hour.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Fully onsite position in Loveland, CO.

This position is anticipated to close on Jul 23, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.