Customer Service Specialist - Part-time

Job Description
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, recommend the right solutions, and promptly resolve any customer concerns. They also keep up-to-date with product features, maintain high quality and visual standards of the products and store, and consistently meet the store’s sales goals.

Location and Job duties
Part‑time at Store #727640, located at 4870 Larimer Pkwy, Johnstown, CO 80534.
Job duties involve contact with customers, including minors, and handling cash, payment methods, electronic equipment, personal information, store merchandise and other items of value. The Company requires a criminal history review to protect business operations and the safety of customers, staff, employees, vendors, contractors, and the general public.

Benefits
For Part‑time roles:
This position is eligible for health benefits such as prescription savings and virtual physician visits, retirement and savings benefits, and more. Additional benefits include a generous time‑away package (vacation, holidays, and military leave). For more information about our benefits, visit
For Full‑time roles:
This position is eligible for health benefits such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, and retirement benefits. Additional benefits include a generous time‑away package (personal leave, paid parental leave, medical leave, vacation, holidays). For more information about our benefits, visit

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately in accordance with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in‑stock and presentable condition of assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin‑Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
• If internal to Sherwin‑Williams, you must have completed all HR Cloud eLearning courses required for your current position

• Have a valid, unrestricted Driver’s License
• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint‑related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

At Sherwin‑Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great…