Gun Customer Service

Description

Turn your passion for the outdoors, sports, or fashion into a world‑class career at Scheels, a leader in sporting goods. We empower associates with product training, mentorship, and professional development, and we expect employees to help customers find their next hobby.

• Process customer transactions efficiently, manage payments (cash, check, credit), balance the register drawer, and promote the Scheels Visa Rewards card.
• Assist firearm sales and compliance, including NICS background checks, gun room housekeeping, and accurate completion of Form 4473.
• Deliver outstanding customer service, guiding shoppers through the store, escorting guests, and maintaining an organized, welcoming environment.
• Solve problems on the fly, using math, Microsoft Office, and communication skills to calculate discounts, handle multi‑step processes, and perform physical tasks such as carrying inventory and moving up and down stairs.

• Employees receive 100% ownership in the company’s ESOP with no cost after 1,000 hours and full vesting by year three; 401(k) eligibility after first quarter.
• Health and wellness benefits: employer pays 75% of health plan premium, contributes to HSA, and provides Dental, Vision, and Accident/Hospital coverage beginning the month after 60 days.
• Paid time off: 15 PTO days prorated to start date, 6 paid holidays, plus maternity, parental, and bereavement leave.
• Associate discount on premium brand merchandise.
• Community impact: paid volunteer time and $500 annual charitable donation credit.

• Culture fit: arrives 10 minutes early, brings high energy, demonstrates genuine customer focus.
• Skills:
  
  basic math and communication essential.
• Physicality: medium work – comfortable standing, walking, and lifting up to 50 lbs.
• Education and experience:
  
  high school diploma or GED and 1–3 months of related experience preferred.
• Must be at least 18 years old.

• Hours:
  
  average 40–42 per week. Mix of opening shifts (9:00 AM–7:00 PM) and up to two closing shifts (12:00 PM–9:00 PM) with one scheduled day off per week.
• Weekends: every other weekend. Saturdays 9:00 AM–9:00 PM, Sundays 10:00 AM–6:00 PM.
• Pay: base hourly wage starting at $19.50 hour.

Job posted until position filled. This is a long‑term, not seasonal, role.

Scheels is an equal opportunity employer and provides reasonable accommodations for qualified individuals. Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.