Bdc​/Warranty Admin

Service Warranty Clerk / BDC Employee

Laurel Auto Group is seeking a Warranty Clerk / Business Development Center Employee

As a Warranty Clerk this employee prepares, records and submits warranty claims to the factory and/or distributor and reconciles them accordingly.

The BDC role will be maintaining client relationships in our service department with existing customers and new services.

Must be detail oriented, working in a fast-paced environment. We are looking for someone that works well as a team to reach objectives, has great phone skills, and be a multi-tasker.

• Processes warranty claims on a timely basis for each franchise or distributor.
• Processes all warranty paperwork to ensure proper documentation.
• Verifies criteria required by factory or distributor.
• Ensure condition, cause and correction are documented on every claim.
• Ensure punch time is accurate and within the Manufacturer's guidelines.
• Reconciles all warranty receivables with payments through the appropriate accounting schedule.
• Resubmits all rejected claims promptly or receives authorization to write them off.
• Follows up on payment of outstanding claims.
• Files and maintains all service records as required by the warrantor.
• Keeps informed of all factory recalls and bulletins.
• Assists with body shop warranty claims as needed.
• Assists with the cashier and telephone duties as needed.
• Assists with any clerical needs as directed by the fixed operations manager, controller or service manager.
• Scans completed repair orders as requested by the controller and/or service manager.
• Maintains State and Emission Inspection records and stickers as required by the State.
• Enters time off requests in ADP. Requests are not granted until your manager approves them.
• Maintains a professional appearance and a neat work area.
• Performs other duties as assigned.
• Other tasks as assigned.

• Answers all inbound calls for service.

• Maintain and schedule service appointments.

• Downloads and follows up on all dealership manifest and opportunities lists.

• Develop new business by contacting prospective customers.

• Work to reach the daily objectives and goals set by the Service Manager.

• Coordinates with the service desk and drivers daily.

• Understand scheduling and time management in the service department.

• Contacts no-shows to reschedule missed appointments.

• Advises customers with updates if applicable.

• • Assist on the service desk daily, opening, writing, and closing repair orders.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• No prior experience or training necessary but recommended.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Language Skills

• Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Abil…