Billing & Accounts Support Specialist

• Answer inbound calls from insureds and agents regarding billing questions, payments, account information, and coverage related inquiries

• Process insured payments and maintain accurate account records

• Create and prepare deposits for bank processing

• Monitor receivables and communicate with insureds regarding past due balances

• Coordinate account escalations and collection activities when necessary

• Process refunds in accordance with company procedures and timelines

• Support vendor payable processing activities

• Print and process checks related to claims, refunds, commissions, and other payments

• Maintain accurate documentation and support additional accounting and administrative projects as assigned

• Provide professional and timely customer service across all interactions

Requirements

• Strong customer service and telephone communication skills
• Strong verbal and written communication abilities
• Strong organizational skills and ability to manage multiple priorities
• Proficiency with Microsoft Office applications, particularly Excel
• Strong attention to detail and accuracy
• Ability to think critically and solve problems efficiently
• Ability to work independently and as part of a team
• Previous office, billing, customer service, or administrative experience beneficial
• High school diploma or equivalent required
• Additional coursework in accounting, finance, or business beneficial

🔍 ATS Optimization Keywords
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Hard Skills

• billing
• account management
• payment processing
• documentation
• accounting
• finance
• customer service

Soft Skills

• communication
• organizational skills
• attention to detail
• problem solving
• independence
• teamwork