Specialist I, Admissions Operations (TEMP

Specialist I, Admissions Operations (TEMP)

POSITION SUMMARY

The Admissions Operations Specialist I will assist the Admissions Operations Team with typical duties that include working with incoming students, compiling and analyzing information for reports or presentations; maintaining records and databases; responding to correspondence; editing and proofreading documents. The position will also assist with technical setup, online student admissions application and admissions processing functions.

ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES

• Assist students with completing application(s) as needed, log-on directions, resolve errors, password resets, and duplicate accounts related to person records in CRM Recruit.
• Monitor application data for indicators of fraudulent activity. Investigate flagged records and collaborate with other departments to resolve discrepancies and enforce institutional policies.
• Generate reports on fraud trends, risk patterns, and audit findings to inform and strengthen preventative measures.
• Assist with planning, building, and executing multi-channel communications (email, SMS, print, and digital) for prospective students and applicants.
• Assist with maintaining a comprehensive CRM communications calendar aligned with enrollment goals.
• Assist with monitoring campaign performance and optimizing messaging based on analytics (open rates, click rates, conversion).
• Assists with electronic uploads of student ACT and SAT scores into the ERP & CRM system.
• Identify opportunities to enhance the collection and quality of data from applicants and prospective students and develop strategic recommendations to improve data-gathering processes in support of institutional objectives and the long-term strategic plan.
• Assists with developing and maintaining reports and dashboards within CRM Recruit, Colleague, and Reporting tools.
• Assists with document scanning, identifying imaged documents and assigning appropriate index based upon pre-determined parameters and ensure quality of image.
• Assist with onboarding users to CRM Recruit and Colleague processes.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS

• Associate's Degree in a related field (e.g., Higher Education, Information Systems, Data Analytics, Business).
• One (1) year of experience in admissions, enrollment management, CRM administration, or data analysis.
• Experience working with CRM Systems.
• Strong analytical skills with the ability to interpret and present data.
• Ability to handle multiple tasks and responsibilities simultaneously. Effective organizational skills.
• Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
• Demonstrated commitment to the college's core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality.

PREFERRED QUALIFICATIONS

• Bachelor's Degree.
• Experience working with CRM Recruit.
• Familiarity with Ellucian Colleague.
• Experience with document imaging.
• Knowledge of HTML, SQL, reporting tools or advanced Excel.
• English, Spanish and/or other languages verbal and written communication proficiency.
• Demonstrated multicultural competence.

PHYSICAL DEMANDS

Normal office physical demands.

WORKING CONDITIONS

Admissions Office regular hours of operation are 8:00am – 6:00pm, Monday – Thursday and 8:00am – 4:30pm on Fridays. Occasional evening and weekend hours may be required for admissions events and special office hours during peak times.

Full Time/Part Time:

Full time

Union (If Applicable):

TOSSC

Scheduled

Hours:

40