Administrative Assistant II

• Perform complex administrative support for day-to-day operational matters in operations, corporate services, or sales
• Assist management with organizational administration activities, including performance reviews, cost center updates, and customer issues
• Draft, prepare, and distribute correspondence, memos, documents, and reports using office technologies and software applications
• Collaborate with internal and external contacts on business unit administration issues and concerns
• Schedule and coordinate meetings, conferences, travel arrangements, and business calendars
• Prepare, process, and potentially submit timekeeping and payroll/business operations reports
• Train staff or management on timekeeping and administrative processes
• Lead, mentor, and train other staff
• Establish and maintain official documents and records
• Assist management with special projects and attend meetings or seminars, recording notes or providing information
• Provide backup and administrative assistance to other functional areas
• Coordinate and routinely administer LAN activities in a field office, escalating issues as necessary
• Keep staff informed of procedural changes for administrative tasks
• Perform additional duties as assigned

• Excellent written and verbal communication skills, including professional phone etiquette
• Excellent interpersonal skills with ability to interact effectively with internal and external business partners and staff at all levels
• Strong computer skills, including Microsoft Office suite and other business-related software systems
• Excellent organizational skills, including ability to prioritize and coordinate multiple tasks
• Overall general knowledge of the insurance industry and business units
• Some college coursework in Marketing, Business, Accounting, etc. desirable
• Typically a minimum of four years of strong administrative experience

Demonstrates strong administrative support capabilities, including proficiency in Microsoft Office Suite and effective communication skills. Capable of managing multiple tasks, training staff, and maintaining organizational efficiency within the insurance industry.

• Administrative Support
• Microsoft Office Suite
• Organizational Skills
• Interpersonal Skills
• Insurance Industry Knowledge

• Timekeeping
• Payroll Processing
• Document Preparation
• Report Generation
• Meeting Coordination

• Written Communication
• Verbal Communication
• Professional Phone Etiquette
• Interpersonal Interaction
• Task Prioritization

• Insurance Industry
• Business Administration
• Corporate Services
• Sales Operations

• Office Technologies
• Business Software Systems