Middle Office Specialist

Middle Office Specialist

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. We thrive on helping clients achieve their goals while committing to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals because our people are critical to our success. In return, we offer competitive compensation and an incentive program, along with medical, dental, and vision insurance, a 401(k) plan, continuing education opportunities, and an employee assistance program.

We are currently seeking a Middle Office Specialist for our Wealth Management office. The Middle Office Specialist serves as a backup or rotates with the technical support/operations analyst, completing cases for Client Point (Wealth Management online banking), data downloads, and ad hoc projects. The role also serves as the primary contact for middle office research requests, assists with quality review of account openings and closings, account transfers, and bill payment, and provides subject‑matter expertise in Trust and/or Middle Office operations.

The salary range for this position is $17.00/hr - $27.50/hr the base salary reflects the compensation range applicable to all levels of the role across the United States. Actual offers may vary based on responsibilities, experience, education, and location.

• Serve as backup technical support for tickets and day‑to‑day work requests.
• Provide strong working knowledge of Trust/Middle Office and serve as research czar.
• Utilize written and verbal communication skills to prepare and deliver reports that identify trends, assess training needs, and benchmark client experience.
• Inspect departmental work for quality assurance and improvement purposes.
• Serve in a backup capacity for areas of team need.

• Identify opportunities and recommend standardization and improvement of procedures to enhance and streamline Middle Office.
• Provide timely feedback and prioritize responsibilities assigned by manager.
• Takes initiative to enhance client experience through associate feedback, coaching, and mentoring.

Culture Leadership:

• Communication – Effectively shares information and ideas, displays self‑awareness and self‑management, tailors delivery to audience.
• Collaboration – Actively seeks, develops, and maintains trusted relationships to achieve business goals.

Execution Leadership:

• Attention to Detail – Completes work thoroughly and accurately; pursues quality.
• Planning and Organizing – Determines course of action, sets priorities, and ensures optimal resource utilization.

Client Leadership:

• Puts the client at the forefront, seeks client information, and uses insights to shape behaviors and actions to delight and engage clients.

• 5+ years of experience in Trust operations, bank operations, or related wealth management field in an analytical role.
• Prior work experience with FIS Trust Desk system preferred.
• Strong data analytics skills, system admin support experience, or similar technical background preferred.
• Proficient in MS Office products.
• High attention to detail with exceptional communication skills.
• Strong analytical, problem‑solving, organizational, and time‑management skills required.

• Contribute to the success of Trust Operations by recommending, improving, and implementing FIS Trust Desk system processes.
• Serve as a senior resource for FIS Trust Desk system setup and information.
• Manage ordering and management of client statements and the printer vendor in coordination with FIS.
• Learn and become an admin for the in‑house workflow tool.

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity, or any other characteristic protected by law.