Vendor Partnership Manager
Job in
Joliet, Will County, Illinois, 60431, USA
Listing for:
Arthur J. Gallagher & Co. (AJG)
Full Time
position
Listed on 2026-07-27
Job specializations:
-
Business
Client Relationship Manager
Salary/Wage Range or Industry Benchmark: 120000 - 170000 USD Yearly
USD
120000.00
170000.00
YEAR
Job Description & How to Apply Below
Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.
Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview
This role is responsible for driving the identification, development, and execution of Catastrophic (CAT) risk transfer opportunities across claims. The individual will serve as the central point of coordination between claims, clients/carriers, and external vendor partners related to Catastrophic claims, ensuring strong pipeline development, effective conversion to contracts, and continuous improvement of processes and outcomes. This role blends strategic relationship management, operational execution, analytics, and vendor oversight.
How
you'll make an impact
Pipeline Development & Clinical Partnership
Partner closely with CAT triage nurses and Claims teams to proactively identify claims with CAT risk transfer potential and build a robust funnel of opportunitiesLead initiatives to enhance early identification of qualifying claims, including process improvements related to claim handling and bill review integrationClient & Carrier Engagement
Serve as a trusted advisor to clients, carriers, and internal stakeholders on CAT risk transfer solutionsClearly articulate the value proposition of CAT risk transfer and vendor partner offerings, tailoring messaging to client-specific needs to drive referral approvalAct as the primary point of contact for all CAT risk transfer product-related communicationProduct Expertise & Vendor Partnership
Develop deep expertise in the vendor partner's CAT risk transfer solutions and serve as the internal subject matter expert (SME)Manage and oversee the vendor relationship with vendor partner, ensuring alignment on performance, service delivery, and strategic objectivesPerformance Analytics & Reporting
Monitor and report on key performance indicators, including referral volume, conversion rates, and overall funnel effectivenessAnalyze trends and provide actionable insights to leadership to improve outcomes and drive growthBarrier Identification & Market Feedback
Assess and track reasons for client/carrier resistance to CAT risk transfer adoption and provide structured feedback to vendor partnerAnalyze referral fallout and conversion gaps, developing strategies and solutions to overcome barriersCollaborate cross-functionally to pilot and implement process or value proposition enhancementsOperational Execution & Process Improvement
Partner with Claims Operations to improve processes related to invoicing and collections, including resolution of overdue invoices and establishment of scalable workflowsLead initiatives to optimize claim handling processes to better support CAT risk transfer opportunities (including bill handling considerations)About You
Requirements
7–10+ years of experience in claims, managed care, risk transfer, or complex medical case management (workers’ compensation or similar preferred)Strong understanding of catastrophic claims, cost drivers, and risk transfer mechanismsDemonstrated ability to influence clients/carriers and drive adoption of strategic solutionsExperience managing external vendors and strategic partnershipsExceptional analytical and problem-solving skills with experience tracking and interpreting operational metricsStrong executive communication and stakeholder…
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