Change Management Lead

Responsibilities

• Assess technical, process, system, and organizational changes to identify impacts on people, roles, workflows, readiness, and adoption.
• Build alignment, manage stakeholder expectations, resolve differences, and drive commitment to change.
• Translate complex changes into clear, audience-focused communications that build understanding and support.
• Partner with Training, L&D, project teams, and business stakeholders to convert change impacts into learning needs and training requirements.
• Align change activities, milestones, risks, and dependencies with overall program objectives and execution.
• Analyze readiness, adoption, and performance metrics to evaluate effectiveness and optimize change strategies.
• Equip leaders and managers to lead change, address resistance, and reinforce adoption across their teams.

• Education:
  
  Bachelors Degree required or relevant equivalent experience in lieu of degree. Masters Degree preferred.
• Licenses and
  
  Certifications:
  
  Certified Change Management Professional Prosci Certified Change Practitioner or comparable in the marketplace preferred, Certified Professional in Managing AI (PM-CPMAI) or similar AI project management certification preferred.
• Experience:
  
  5-7 years.
• Skills:
  
  Customer Service focused in developing relationships, excellent written and verbal communication, proficient in Microsoft Suite, strong organizational and time management skills.

Demonstrates expertise in change management, stakeholder engagement, and communication strategies to facilitate organizational change. Proficient in analyzing metrics to optimize change initiatives and equip leaders for effective adoption.