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Senior Process Excellence Lead – Transform CX
Job in
Joliet, Will County, Illinois, 60432, USA
Listed on 2026-08-04
Listing for:
Google Operations Center
Full Time
position Listed on 2026-08-04
Job specializations:
-
Business
Change Management, Business Analyst
Job Description & How to Apply Below
Google Operations Center seeks a Process Excellence Senior Specialist to lead improvement initiatives across sites, focusing on customer experience and operational excellence. You will drive service excellence, map processes, identify gaps, and push transformative opportunities using Lean and LSS methodologies, collaborating with senior stakeholders and global teams.
Responsibilities include end-to-end process design, metrics, and documentation while leveraging automation opportunities and
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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