Senior Business Analyst - Product Delivery & Enablement

Join the team behind iconic brands like Huggies®, Kleenex®, Cottonelle®, Scott®, Kotex®, Poise®, Depend®, and Kimberly-Clark Professional®. At Kimberly-Clark, it’s all here for you—innovation, growth, and the chance to make a real impact.

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU.

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

The Senior Business Analyst is a member of the Kimberly-Clark Professional Customer Experience team, and is accountable for end-to-end agile product delivery and value realization, and journey-aligned customer engagement—ensuring CRM and digital capabilities are delivered, adopted, measured, and continuously improved to drive business outcomes.

This role serves as the primary execution leader for Product Managers while acting as a strategic connector to CX Strategy and Journey Managers, translating customer insights into engagement moments, adoption strategies, and continuous improvement opportunities. This role is expected to own outcomes, not just execution—using data, insight, and judgment to improve how products are delivered, experienced, and adopted.

Success in this role means product roadmaps become live, adopted capabilities, and customer touchpoints are intentional, coordinated, and journey-driven. It ensures our teams confidently deliver change with clarity, consistency, and momentum

• Partner with Product Managers to translate product vision and roadmaps into outcome-driven delivery plans that enable incremental value realization.
• Lead agile execution, including backlog prioritization, sprint planning, release coordination, and cross-functional delivery alignment.
• Drive delivery excellence by identifying risks, resolving dependencies, and ensuring high-quality releases that meet business and customer needs.
• Continuously improve delivery performance through data-driven insights, agile best practices, and effective stakeholder engagement.

• Design and execute customer engagement and adoption strategies that leverage CRM, content, data, and digital capabilities to drive customer and business outcomes.
• Partner with CX Strategy and Journey teams to align engagement moments, communications, and experiences to customer needs and journey priorities.
• Develop customer touchpoint frameworks, enablement plans, and adoption strategies that increase product utilization, behavior change, and value realization.

• Lead change readiness, stakeholder alignment, training, and adoption activities to support successful product launches and ongoing enhancements.
• Create enablement resources and equip customer-facing teams with the tools, knowledge, and confidence to support customers effectively.
• Manage post-launch optimization, using customer feedback, performance data, and CRM insights to continuously improve both product experiences and engagement approaches.

• Define and track success metrics related to adoption, engagement, customer outcomes, and business impact.
• Analyze usage trends, customer feedback, and journey insights to inform product priorities, engagement strategies, and investment decisions.
• Proactively identify opportunities to improve delivery, adoption, and customer experience outcomes through adjustments to scope, sequencing, and ways of working.

• Establish and champion scalable delivery processes, governance standards, and agile ways of working across in-scope platforms.
• Partner with IT, data, and business teams to enhance capabilities such as automation, personalization, and workflow optimization.
• Main…