Learning Operations Specialist

City/State:
Nyack, New York Department:
Center for Learning and Development

Work Shift:

Day Work Days: MON-FRI, VARIED HOURS Scheduled

Hours:

8 AM-4:30 PM Scheduled Daily

Hours:

8.5 HOURS Scheduled Weekly

Hours:

40 Hourly Rate/Range: $29.84

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

The Learning Operations Specialist provides operational coordination for the Center for Learning & Development (CLD) and serves as a key resource for organizational education, onboarding, learning technologies, and educational program logistics. The Learning Operations Specialist exercises independent judgment, critical thinking, and problem‑solving in coordinating learning operations, partnering with Nursing Leadership, Human Resources, Information Technology, Payroll, Epic Training, and operational departments and participating in multidisciplinary committees and organizational initiatives that support regulatory education, competency management, professional development, and broader organizational learning initiatives.

• Education:
  
  Associate degree in a related field preferred. Equivalent education and/or relevant work experience may be considered in lieu of the degree.
• Experience:
  
  Minimum three years of progressively responsible administrative or program coordination experience, preferable in healthcare or education.
• Training/Certification:
  Proficient in Microsoft Excel, Word, Outlook, and PowerPoint. Proficient in purchasing and requisition processes.
• Other:
  Ability to learn and support multiple technology applications.

General Contacts:
Frequent contacts with intra- and inter-department personnel as well as other institutions to obtain or receive information.

Job Provides Direction  to:

N/A

Environmental Demands:
Normal Office Environment Essential Physical and Cognitive Demands, Manual Dexterity:
Professional manner and appearance, excellent verbal, written and communication skills, concentration, customer sensitivity, etc.

A.Organizational Demonstrates adherence to Montefiore Nyack Hospital “We Care” standards including:
WORKINGTOGETHER“Iwillcommittoworktogetherinacourteous,respectfulmanner.

Iwilldemonstrateapositivespiritofservicewithallemployeeswithwhom Iinteract.”Iwill:
Placeteamsuccessaboveindividualrecognition.
Bereceptivetonewideasandapproacheswithinmyworkplace.
Offerassistancegenerouslywithouthesitation.
EMPOWERMENT“Iwillbeaccountable,responsible,andself-directedinallaspectsofmyworkatalltimes.”Iwill:
Seeprojectsthroughtoensurecompletion.
Problemsolvewithpatients,family members,andotheremployees.
Followuptoensurearesolution.
COMMUNICATION“Iwilldemonstratepositivecommunicationinaclear,courteousandappropriatemanneratalltimes.”Iwill:
Useeffectiveverbalandwrittencommunicationtopatients,families,visitors,andfellowemployeesusingtheprinciplesofAIDET(Acknowledge,Introduce,Duration,Explanation,Thank You).
Usepositivecommunicationinmytoneofvoice,bodylanguage,andchoiceofwords.
APPEARANCE“Iwilldressinamannerthatreflectsaprofessionalandpositiveimageofthehospitalatalltimes”Iwill:
Maintainaclean,neat,andprofessionalappearance.
Adheretothe Hospital'sdresscodepolicy.
Promoteandadhereto Montefiore Nyack Hospital 'sguidelinesregardingasafeandcleanworkenvironmentforemployees,patientsandvisitors.
RESPONSIVENESS“Iwilldemonstratetheabilitytoprovidetimelyfeedbackandcommunicationtopatients,visitors,and coworkers.”Iwill:
Respondempathetically.
Apologizefordelaysandconcerns.
EXCELLENCEINSERVICE“Iwillstriveto‘domybesteveryday’inexceedingcustomerexpectations.”Iwill:
Anticipateandaddressmypatients’and customers’needs.
Avoidnegativityandexhibita “can‑do”attitude.
“Manageup”fellow employees,physicians,departments,andtheorganization,toincreasepatientconfidencebothinternallyandinthecommunity.

Participates in activities which support the mission of the hospital.

• Demonstrates the required job specific technical/professional knowledge, skills, and abilities.
• Coordinates the…