Call Center Representative

Are you a problem-solver looking to make a positive difference in the financial lives of your community members? Are you sales-driven with a desire to provide top-notch customer service while earning limitless monetary incentives for your hard work?

As a Call Center Representative, you will act as one of our designated troubleshooters to assist members (customers) with questions and concerns through calls and webchats. You will not only provide excellent solutions for members, but you will also represent the heart of NuMark Credit Union by offering products and services that meet our members' financial needs.

Please note the schedule for this position is Monday-Saturday. This position requires availability for Saturday. The Credit Union is always closed on Sundays, but employees are required to work Monday-Saturday with one day off during the week.

• Assist members with questions and concerns regarding their accounts through phone calls and webchats.
• Build rapport with members by providing courteous and efficient service.
• With full knowledge of NuMark products, achieve sales goals by understanding member situations/aspirations, offer products to meet needs, and continually strive to exceed member expectations.
• Open various types of accounts and communicate with other departments to cross-sell products, such as loans, credit cards, deposit accounts and electronic services.
• Ensure confidentiality of member information in every situation.
• Contact prospective and existing members to solicit new business by email or phone to meet specific goals.
• Routinely maintain accounts according to member requests.

• Ability to display proper phone etiquette and member service skills.
• Ability to effectively upsell and cross-sell products and services.
• A minimum of two years of credit union or banking teller experience is preferred.
• Desire to develop sales skills.
• Desire for continual professional development.
• Effective communication skills.
• High school diploma.

NuMark’s mission is to enrich the financial lives of our members. We offer a full menu of financial services from mortgage and auto loans to free checking accounts and business services. NuMark Credit Union is dedicated to putting our members first, treating them like family and helping them do more with their money. We help members get to their fantastic future faster.

At NuMark Credit Union, we recognize how vital our team is to the success of our organization. We believe that investing in the wellness and professional development of our people should be at the forefront of how we operate. Our focus is on making employees feel valued and supported because we know a strong team and positive culture is what gives us a competitive advantage in the markets that we serve.

Take a look at our core values that dictate how we treat members and each other:

• Passionate - We are dedicated to exceeding expectations and are passionate, open‑minded, and committed to serving members and their families on their lifelong financial journeys.
• Accountable - We take ownership of our responsibility to act in the best interests of our members and treat everyone with respect.
• Collaborative - We work together to provide exceptional service to our members, communities, and each other. We believe in the power of teamwork to achieve a common goal.
• Knowledgeable - We believe knowledge is power and that it should be freely shared with our members, communities, and employees.
• Member‑Centric - NuMark members are the foundation of who we are. Our members and our team are made up of diverse backgrounds. This allows us to be an inclusive organization where we can proudly serve everyone.

We want to make sure you’re taken care of, which is why we strive to offer competitive and cost‑conscious benefits for you and your family. Full‑time employees can choose between several plans from Blue Cross Blue Shield (HMO, Options or PPO), Dental, Vision, 3 weeks of paid time off, paid holidays, company lunches and parties, birthday holidays, life insurance (company paid), short and long‑term disability (company reimbursed), 401(k) savings plan with company match & profit…