Fleet Dispatcher; On-Site

Position: Fleet Dispatcher (On-Site)
It’s a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type:Full time Exempt/Non Exempt:

Hourly

Job Description:

Why Choose a Career with the AAA The Auto Club Group (ACG)
You enjoy interacting with people, have a high attention-to-detail and thrive in a fast-paced setting. Having a job that is exciting and allows you to help others is important to you. At AAA The Auto Club Group (ACG), you will find that you can have a fulfilling career and will be joining a company that truly cares about their members and employees.

Continue reading to see what our Fleet Dispatcher opportunities are all about!

A day-in-the-life of a Fleet Dispatcher As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member / customer  this role, you will also have the opportunity to:

Monitor dispatched calls and take action to resolve and correct service or other potential problems

Handle driver / customer escalations in accordance with established procedures

Provide explanations to customers and reports / document service issues

Close service requests using company electronic dispatching system

Accept payment from members / customers, when necessary

Reconcile and resolve rudimentary payment issues and maintain related records and files

Maintain inventory of tow truck / service vehicle supplies, vehicle maintenance / repair records, and requisition replacement tools and / or equipment, when required

Ensure proper maintenance of tow trucks, service vehicles and equipment

Assist coworkers and less-tenured dispatchers, as necessary

How we reward our employees:

In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages:

Hourly rate starting at $18.73/hr pay rate will be determined based on experience and may exceed starting rate.

Overtime earning potential at time and a half the hourly wage Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am $250 Quarterly Perfect Attendance bonus

Fully paid training

Medical, dental and vision benefits
401k with employer match

Paid parental leave and adoption assistance

Paid Time Off (PTO), company paid holidays, CEO days and floating holidays

Paid volunteer day annually

Tuition assistance program, professional certification reimbursement program and other professional development opportunities AAA Membership Discounts, perks, rewards and much more

We are looking for candidates who:

Education Have a high school diploma or equivalent (GED)
Experience Able to accurately navigate through computer systems and input information into various fields using a standard computer keyboard

Can perform basic mathematical calculations including addition, subtraction, percentages, etc.

Prior experience managing and resolving customer issues

Preparation of written communications (e.g. responding to customer inquiries)
Have a basic understanding of geography and are able to provide directions

Must be able to communicate effectively with others over the phone or in-person, and demonstrate effective listening skills

Past experience working in a fast-paced environment

Preferred Qualifications Knowledge of policies and procedures (service benefits) relative to emergency road service

Reading and comprehending various Customer Care service tools (e.g. manuals, work models, etc.)Past experience dispatching calls

Call center environment experience

Work Environment Works in a temperature-controlled office environment. Irregular hours in a 24 x 7 operation. Interested in learning more? Apply Today!

Who We Are Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S.…