Admin Clerk Lead; 2nd Shift - W16

Available Shift

M-F 4:00 PM - 12:30 AM

21/hr

We are excited to launch our Employee Ownership Program – a chance for dedicated team members to become co‑owners, enjoy share appreciation, and contribute to the company’s prosperity.

• Ownership stake:
  Become a co‑owner and directly impact financial growth.
• Financial rewards:
  Potential for increased earnings through share appreciation.
• Sense of belonging: A deeper connection to your work and company journey.
• Community & collaboration:
  Join a supportive, mission‑aligned team.
• Cost:
  Zero cost to you; shares awarded yearly based on salary.

Accept and schedule customer inbound orders to ensure customer satisfaction and provide administrative support for the Outbound Operations Department.

• Enter customer orders and scan/index documents.
• Schedule delivery of customer loads.
• Document orders in the computer and update customer contact information.
• Maintain communications with customers regarding delivery schedule changes and potential service failures.
• Handle all billing for the Inbound Department.
• Train associates on inbound department tasks.
• Understand RJW goals, policies, procedures and customer requirements.
• Communicate customer problems, leads, and inquiries to appropriate personnel.
• Maintain confidentiality of company information.
• Recommend and implement approved improvements.
• Update reports as required by the operations manager and COO.
• Assist the local dispatcher in updating Tee Cards.
• Other tasks as assigned by the manager.

• Positive telephone personality.
• Capable of being trained to be ‘Phone Assertive.’
• Exceptional customer service skills.
• Organizational and scheduling skills.
• Computer abilities including word processing, spreadsheets, and learning application software used by RJW.

• Basic office clerical skills.
• Typing speed of at least 40 wpm.
• 3–4 years of clerical experience.
• Basic transportation/logistics experience.

• High School Diploma or GED preferred.

• 401(k) matching
• Medical/Dental/Vision insurance
• Employee discount
• Flexible spending account
• Health savings account
• Paid time off
• Sick days
• Long‑term Disability Insurance
• Short‑term Disability Insurance
• Accidental Insurance
• Critical Illness Insurance
• Disability Insurance