Data Processing Support

# Data Processing Support Corporate - TOLEDO, IL 62468## Overview Salary Range $19.00 - $24.00 Hourly## Description#
** Why First Neighbor Bank?
** At First Neighbor Bank, we’re more than just a community bank—we’re a team dedicated to supporting each other, our customers, and the communities we serve. In this role, often known as Data Processing, Bookkeeping, Operations Support, or Back-Office Support, you’ll play a critical part behind the scenes, ensuring our daily operations run smoothly and accurately. If you enjoy detailed, fast-paced work and want to be part of a collaborative, service-driven organization, you’ll find a great fit here.

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** Position Summary
** The Data Processing Support role is responsible for performing daily data processing, bookkeeping, proof/imaging functions, and delivering courteous, timely customer service. This position plays a key role in ensuring accurate transaction processing, system operations, and support of customer account services.##
** Essential

Duties & Responsibilities
*** Execute programs within the bank’s core data processing systems and maintain backup procedures and archival processes.
* Process ACH exception items including returns, notices of change, and reclamations; maintain ACH logs and records.
* Perform proof and imaging functions, including balancing transactions and correcting discrepancies.
* Provide internet banking support, including customer enrollment, troubleshooting, and ongoing maintenance.
* Support debit and credit card systems; assist with error resolution and customer inquiries.
* Handle customer service requests related to DDA accounts via phone, email, or in person.
* Process incoming and outgoing wire transactions.
* Manage transaction exceptions, including NSF items, non-post items, returns, collections, stop payments, and account holds.
* Print, prepare, distribute, scan, and archive documents such as reports, statements, and notices.
* Conduct account and transaction research as needed.
* Assist coworkers with customer service tasks when needed.
* Promote bank products and digital services and generate referrals when appropriate.
* Maintain compliance with all policies, procedures, and applicable regulations, including privacy standards.
* Participate in community activities and maintain professional relationships with customers and coworkers## Qualifications##
** Qualifications**###
** Education & Experience
*** Bachelor’s degree preferred
* Minimum of three (3) years of related experience or equivalent combination of education and experience##
** Knowledge, Skills & Abilities
*** Strong attention to detail and accuracy in transaction processing
* Ability to multitask and transition efficiently between responsibilities
* Excellent customer service and communication skills
* Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint) and banking systems
* Strong organizational skills and ability to meet deadlines
* Ability to operate standard office and banking equipment.##
** Work Environment &

Physical Requirements
*** Office environment with moderate noise levels
* Ability to sit or stand for extended periods
* Frequent lifting up to 10 lbs; occasional lifting up to 50 lbs
* Ability to operate office and data processing equipment
* Ability to travel between locations as needed
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