Customer Enrollment Specialist Infosec

What you’ll do here

As our Enrollment Specialist, you’ll provide outstanding support to our customers through several methods of communication. You’ll engage with them via phone, email, chat and our ticketing system with the primary function of completing enrollment transactions. You will also act as a follow-up contact to ensure our enrolled students are properly prepared for the learning journey with Infosec. You’ll be answering questions ranging from how to navigate our environment to customer questions on detailed logistics of their learning journey.

Additionally, this role will provide project support to the Customer Experience Team on an as‑needed basis.

• Process boot camp enrollments into our internal systems
• Reach out and contact students to guide them through a successful journey
• Take advantage of every customer interaction to provide a memorable experience
• Field incoming client support requests via phone and email
• Document issues in support tickets and work with the client through resolution
• Identify critical issues that need to be raised, and delegate them appropriately
• Collaborate with internal teams to resolve dynamic issues

• Excellent written and verbal communication skills
• Strong attention to detail and ability to troubleshoot software issues
• 1–3 years customer service or administrative support experience
• Self‑motivated with superb time management skills
• Ability to multitask and shift priorities when necessary
• Helpdesk or customer service ticketing system experience a bonus (, Service Cloud, Zendesk, etc.)

Cengage Group does not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences—or for any other reason. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at  or call us at +1 (617) 289‑7917.