Service Customer Care Representative/Dispatcher
Listed on 2026-08-31
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Customer Service/HelpDesk
Technical Support, Customer Service Rep, HelpDesk/Support, Office Administrator/ Coordinator
Service Customer Care Representative / Dispatcher
Location:
Joliet, IL, US, 60435
Company
Description:
Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.
Job Duties:
- Process incoming calls from both Crown customers and Service Technicians
- Dispatch technicians
- Enter technician payroll hours
- Process parts and service billing
- Create daily work orders
- Maintain records and files
- Assist other departments as needed
Minimum Qualifications:
- Less than 2 years related experience
- High school diploma or equivalent
Preferred Qualifications:
- Excellent phone skills
- Good communication, organizational, math and computer skills
- Experience with Microsoft Office
- Leadership skills, technical experience and knowledge a plus
- Ability to multitask
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees. Current benefits being offered include:
Competitive Wages, Health/Dental/Vision/Prescription Drug Plan with a company contribution to each, Health Savings Accounts and Flexible Spending Accounts, 401K Retirement Savings Plan:
Crown matches 100% of the first 4% of your eligible pay you contribute to the plan. You are always 100% vested in the company matching contributions. Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings, Paid Parental Leave, 9 Paid Holidays, Paid Vacation accrued at a rate based on length of service and position, 24 Hours of Personal Leave per anniversary year, Birthday Pay for Non-Exempt employees, Tuition Reimbursement up to $5,250 per calendar year.
EOE Veterans/Disabilities
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