Technical service Manager
Listed on 2026-09-27
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Customer Service/HelpDesk
Technical Support, Client Relationship Management, HelpDesk/Support
Technical service Manager
Experience level:
Associate
Experience required: 2 Years
Education level:
All education level
Job function:
Engineering
Industry: Food Production
Compensation:
View salary
Total position: 1
Relocation assistance:
No
Visa sponsorship eligibility:
No
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Service CoordinationMonitor startups/warranty calls and update internal systems with accurate status and asset tracking information.
Train Service companies and equipment dealer sales & service personnel.
Serve as a contact for customers regarding service inquiries, scheduling, status updates, and follow-ups.
Maintain professional communication through phone, text, email, and service portals.
Troubleshooting with end users and technicians.
Work closely with service managers, technicians, sales teams, culinary, and other departments to support smooth workflow.
Fielding calls anywhere from consultants, GCs, HVAC, electricians, plumbers, dealers, installers, and end users.
Assist in analyzing service trends, customer feedback, and operational efficiency. Tracked in Dynamics 365 service hub
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