Dental Office Assistant

Business Assistant

Position:
Business Assistant – Dental Front Office.

• Monday Off
• Tuesday 7:00 a.m. – Thursday 5:30 p.m.
• Friday 7:30 a.m. – 2:00 p.m.
• Occasional Saturdays (approximately 1 month a year, 6 times a year) 8:30 a.m. – 1:00 p.m.

Essington Family Dental Care, a Heartland Dental supported office, is a unique community practice located at the corner of Essington Road and Sanctuary Lane. Our 27‑person team thrives on collaboration, communication, and a shared commitment to patient care.

Heartland Dental provides exceptional support and growth opportunities for team members who support both clinical and business functions. As a Business Assistant, you will join an environment that encourages continuous learning and team cohesion while putting patients first.

• Greet and welcome patients to create a positive first impression.
• Answer phones, manage office mail and email, and communicate with patients and insurance companies.
• Use Dentrix for patient scheduling and record keeping.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims; follow up on outstanding claims, verify benefits, and provide coverage explanations.
• Post insurance and patient payments, process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Partner with providers and the team to implement Heartland Dental systems to optimize office potential.

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and paid time off.
• Front‑loaded education and training to help you reach your full potential.
• Opportunity to be part of a secure company with 20+ years of industry leadership and unlimited growth potential.
• Access to on‑demand Daily Pay.

• Experience working in a fast‑paced, customer‑centric environment.
• Excellent communication and organizational skills.
• Ability to handle PHI in accordance with HIPAA training and maintain data safeguards.

• 1+ years of experience in a dental or medical setting.
• 1+ years of experience with insurance billing and accounts receivable.
• Experience with Dentrix or other dental software.

• Perform essential duties satisfactorily with or without reasonable accommodation.
• Prolonged periods sitting at a desk and working on a computer.
• Lift up to 15 pounds at times.
• Attend virtual or in‑person training sessions periodically throughout the year.
• Complete a tuberculosis (TB) test prior to starting employment in dental office positions (not applicable in FL & TN).

Heartland Dental is the nation’s largest dental support organization, providing non‑clinical administrative support to more than 3,000 doctors across 39 states and the District of Columbia, in over 1,800 dental offices. Each supported office is unique to its community and its patients.

At Heartland Dental, we’re committed to living our core values that promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.