Academic Advisor

Position Title

Academic Advisor

POSTION: Academic Advisor
STATUS: Full Time
DEPARTMENT: Student Advising Center
DIVISION: Student Development
CLASSIFICATION: Non-Exempt
UNION: TOSSC-AFT Local 604
REPORTS TO: Manager, Student Advising Center
PLACEMENT: Grade 110
HIRING RANGE: $26.03 - $27.59 per hour

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.

• Provide guided academic pathway coaching for new, continuing, transfer, reverse-transfer, and undecided students; assist with identifying educational options appropriate for the stated goal, assist with the interpretation of placement test scores, and support coursework selection for certificate or degree completion and/or transfer planning; access self‑service resources in the student portal.
• Serve as point person for initial advising for reverse transfer and returning student onboarding. Assist with advising in New Student Advising sessions.
• Assist faculty advisors in designated pathways with financial aid appeals, students who are on academic probation or suspension, and veteran planning. Develop success strategies to support student goals and make referrals to special population resources and/or programs.
• Collaborate with Enrollment Management to support processes related to academic major/pathway change and financial aid appeals, including academic planning and document completion.
• Collaborate with Enrollment Management and Academic Affairs to assist students with unique circumstances requiring special permissions for course enrollment; serve as generalist providing pathway coaching through completion of student goals and facilitate referrals to faculty advisors when appropriate.
• Collaborate with the Record Department and/or appropriate Academic Department Chair/Dean when conducting unofficial transcript reviews for course planning, as needed.
• Participate in regular academic/curriculum updates and training to stay current in articulation agreements, transfer tools, and technology that aid in student planning. Support students in academic and transfer planning with foundational understanding of the General Education Core Curriculum, Illinois Articulation, Initiative (IAI).
• Provide comprehensive pathway coaching in collaboration with Disability Services to support the unique needs of students with disabilities during their first year of transition.
• Monitor academic progress of students toward degree and/or certificate completion; identify current and potential academic needs; refer students to appropriate campus resources for additional assistance. Provide updates/reports to leadership regarding student progress (i.e., Navigate or other advising technology).
• Maintain student files and records in academic advising software; document all pertinent student information and update notes in the designated software regarding changes to student status. Utilize data for strategic comprehensive reporting and communication campaigns.
• Interpret and explain college policies and procedures; participate in the preparation of orientations; present academic information to new students and parents/family during new student onboarding.
• Assist in recruitment of potential students by providing information and coaching regarding general academic requirements for specific degree/certificate programs; describe courses; and disseminate information regarding enrollment procedures.
• Maintain thorough daily, weekly, and semester records/logs concerning students to compile appropriate narrative statistical enrollment, retention, and matriculation reports.
• Other duties as assigned.

• Master's Degree.
• Three (3) years of advising or academic coaching experience in higher education.
• Excellent written and oral communication, interpersonal, time management, human relations, problem‑solving skills, and training and presentation skills.
• Knowledge of…