Senior Field Service & Commissioning Engineer – Electron Beam Equipment

About Pro Beam

pro beam is a global leader in electron beam technology, delivering advanced welding and additive manufacturing solutions for demanding industrial and research applications for over 50 years. Its systems are trusted in industries where precision and reliability matter most, including aerospace, defense, automotive, and energy. The U.S. subsidiary in Lombard, IL serves as the operational hub for commissioning, service, training, and customer support across North America and works within a global matrix organization with engineering, project management, and development teams headquartered in Germany.

Location:

Lombard, Illinois OR remote
Travel:
Approximately 25–40%

pro beam USA is seeking a Senior Field Service & Commissioning Engineer with experience supporting complex industrial equipment to lead commissioning support, advanced troubleshooting, and technical escalation activities across North America. This role works closely with Field Service Engineers and Commissioning Engineers in the field and serves as a senior technical resource for non‑routine machine behavior, commissioning challenges, and customer escalations.

The position combines hands‑on commissioning support with advanced electromechanical troubleshooting across highly customized electron beam welding and additive manufacturing equipment. While some troubleshooting is performed remotely, the role remains closely tied to real‑world machine behavior, commissioning support, and complex equipment problem‑solving at customer sites and within the Lombard facility. The role is best suited for engineers who enjoy solving non‑routine problems and working on highly customized industrial equipment.

Commissioning & Technical Escalation

• Provide technical leadership for machine commissioning and startup activities at the Lombard facility and at customer sites across North America
• Support complex or first‑of‑kind installations, particularly in non‑standard commissioning scenarios
• Perform advanced troubleshooting across EB welding and additive manufacturing equipment, including electrical, vacuum, controls, and electromechanical subsystems
• Serve as a senior technical escalation point for Field Service Engineers and customers during complex troubleshooting situations
• Support root‑cause analysis and long‑term corrective actions for recurring technical issues
• Coordinate closely with engineering and project teams in Germany on technical issues and system improvements

Training & Knowledge Transfer

• Design and deliver customer and internal training programs ranging from machine operators to engineering‑level users
• Mentor and support newer Field Service Engineers and technicians entering the EB technology environment
• Create and maintain troubleshooting guides, commissioning documentation, and technical procedures
• Contribute to commissioning runbooks and technical service documentation

PLCs, Controls & Equipment Diagnostics

• Perform targeted PLC diagnostics and adjustments (Siemens / TIA Portal preferred; others considered)
• Support troubleshooting of HMIs, drives, sensors, and industrial communication networks
• Diagnose and resolve issues involving electrical systems, high‑voltage components, vacuum equipment, and motion‑control systems
• Support integration and troubleshooting of highly customized machinery and automation environments

Customer & Cross‑Functional Interface

• Act as a senior technical point of contact for key customer accounts
• Support customer escalations with professionalism and urgency
• Assist proposal and quoting phases with technical input when needed
• Champion a strong safety culture, particularly around high‑voltage, X‑ray, and vacuum systems

Required

• 5–10+ years of hands‑on experience supporting complex industrial or high‑tech equipment
• Strong troubleshooting capabilities across electromechanical equipment and integrated subsystems
• Experience in commissioning, field service, startup, or applications engineering environments
• Working knowledge of PLC diagnostics (programming not required)
• Ability to work independently in customer‑facing environments
• Strong communication skills and ability to train others
• Will…