Casino Cage Supervisor Harrah's Joliet

Overview

Step into a lively leadership role where you’ll help create an engaging, high‑energy environment built on fast, flawless service. In this position, you’ll guide and support the Casino Cage team, boost morale, and keep daily operations running smoothly and accurately. You’ll champion teamwork, recognize great performance, and ensure every shift reflects the values and standards of Harrah’s. If you enjoy leading people, staying active, and being at the center of the action, this role brings excitement and impact every day.

• High school diploma required; two years of college preferred.

• Must be 21 years of age or older.

• General business and accounting knowledge.

• Strong understanding of Casino Cage rules, procedures, and administrative processes.

• Knowledge of laws and regulations related to the casino industry.

• Strong organizational, leadership, and communication skills.

• Previous cashiering or casino cage experience required.

• Must understand all Cage positions and their responsibilities.

• Prior main bank experience preferred.

• Flexible schedule, including nights, weekends, and holidays.

• Create and maintain a fun, energetic, and engaging work environment focused on fast, flawless service.

• Lead, motivate, and support team members while fostering strong communication and teamwork.

• Provide guidance to staff to ensure goals, policies, and procedures are consistently met.

• Promote and uphold Harrah’s values, ethics, and business objectives.

• Recognize and reward employees and teams for outstanding performance.

• Assist with scheduling, staffing, and training Casino Cage Cashiers.

• Prepare shift summaries and reconcile Cage accountability.

• Report irregularities or concerns to the Cage Shift Manager and Casino Controller.

• Initiate disciplinary action when necessary.

• Oversee all daily activities within the Casino Cage.

• Serve as a role model and represent Harrah’s with professionalism.

• Follow all company and departmental policies and procedures.

• Perform additional related duties as assigned.