Surveillance Agent

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click to discover how we empower team members to grow, thrive, and advance in their careers.

• Performs duties to monitor and record all gaming and casino activities.
• Exercises good judgment to identify suspicious guests or team members, following detailed instructions according to company policies and procedures.
• This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.
• Monitors all casino activities on the casino floor and supporting area. Notifies appropriate party of suspicious behavior.
• Records and reports on violations of internal controls and criminal behavior.
• Maintains and updates accurate reports and daily logs of all surveillance and casino activity.
• Reviews taped incidents to identify gaming problems.
• Sets up and maintains control standards book, alert files, and other departmental documentation.
• Other duties as assigned.

• Must be at least 21 years of age.
• High School Diploma or GED equivalent required.
• 1-2 years of experience in Loss Prevention, Video Surveillance, or a related field is preferred.
• Knowledge of loss prevention and video surveillance techniques a plus.
• Must understand and speak the English language.
• Must be able to use a PC, radio communication equipment, VCR, DVR, camera, and other surveillance equipment.

PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; reach with hands and arms; stoop, kneel, and crouch. The employee must occasionally lift and/or move up to 50 pounds. The employee requires manual dexterity to operate all necessary equipment.

Specific vision abilities required by this job include close vision and distance.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via the Score Bet Sports book and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

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Equal Opportunity Employer