W17 - Inbound Administrative Clerk

Job Purpose

To accept and schedule customer orders to ensure customer satisfaction. To provide administrative support as required by personnel working in the Transport Operations Department.

• Enter customer orders and scan/index documents as required.
• Schedule the pick‑ups and delivery of customer loads.
• Properly document orders in the computer and update customer contact information.
• Maintain communications with customers regarding changes in pick‑up and delivery schedules and potential service failures.
• Clearly understand goals, policies, and procedures of RJW.
• Communicate customer problems, leads, and inquiries to the appropriate personnel.
• Maintain confidentiality of company information.
• Recommend improvements and implement approved improvements.
• Update reports as required by operations manager and COO.
• Assist local dispatcher in updating Tee Cards.
• Other tasks as assigned by manager.

• Positive telephone personality.
• Capable of being trained to be "Phone Assertive".
• Exceptional customer service skills.
• Organizational and scheduling skills.
• Computer abilities including word processing, spreadsheet, and ability to learn application software used by RJW.

• Basic office clerical skills.
• Must be able to type at least 40 wpm.
• 1 – 2 years of clerical experience.
• Basic transportation/logistics experience.

• High School Diploma or general education diploma (GED) is preferred.

• Must be able to communicate, read, write, and speak English.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; write reports, business correspondence, and procedure manuals; and effectively present information and respond to questions from groups of managers, clients, and customers.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form; determine root cause of problems; and determine corrective action.

• Must possess knowledge of Business Operating Systems, internet software, word processing, and spreadsheet software.

• Must be able to occasionally lift and/or move up to 25 pounds.
• Must be able to activate phone systems using keyboards and buttons.
• Must be articulate and comfortable speaking in front of others.
• Works regularly in an indoor/office environment requiring sitting and repetitive hand motion.
• Frequently required to talk, hear, stand and walk.
• Must be able to work beyond continuous 8 hours when required.
• Must be able to work under stressful situations, maintain accuracy, and concentrate on multiple tasks simultaneously.
• Must have ability to read and discern visual images on a variety of media with 20/20 corrected vision.
• Must be able to speak and communicate clearly over telephones.
• Must be in sound physical health as determined by a certified licensed physician with no evidence of drug use.

• Occasional exposure to moving mechanical parts, fumes, or airborne particles; noise level ranges from quiet to moderately loud.

This job description is intended to provide general information about the Administrative Clerk I position. The information does not constitute an exhaustive list of duties or requirements. Additional duties may be assigned. Performance will be evaluated in part based on the duties listed and any other duties performed.

As with all positions, duties and responsibilities are subject to change at any time as needs arise and at the discretion of RJW Transport, Inc. The Company reserves the right to revise this job description at any time.

It is the Company’s policy that all associates, except those covered by a written individual employment or labor agreement, are not employed for any fixed term and are employed at the will of the Company for an indefinite period. Associates reserve the right to resign at any time for any reason; the Company reserves the right to terminate employment at any time for any reason, with or without cause.

Neither this Job Description nor any of its individual terms constitutes commitments or modifies the prevailing Employment‑At‑Will relationship between the Company and its associates.