Sportsbook Teller

ESSENTIAL DUTIES AND RESPONSIBLITIES

• Effectively respond to Supervisor’s requests in all areas of guest interaction and guest concerns.
• Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statutes and regulations.
• Maintain a cash bank for their shift, responsible for accepting payment and making correct change when necessary.
• Stock Sports book stations with adequate supplies; keeps all stations neat and clean.
• Write Sports tickets in an accurate and timely manner.
• Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.
• Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures.
• Explain wagering rules, including betting lines and odds, and procedures to guests.
• Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of superior guest service.
• Offer information on activities, etc., and direct guests for further information as necessary.
• Create and enter player tracking cards.
• Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity.

• Must be at least 21 years of age.
• High school diploma or GED.
• Six months experience in guest service operations preferred.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Minimum of six (6) months cash-handling experience preferred.
• Ability to work as part of a team in a high-volume environment.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.

PENN Entertainment is an Equal Opportunity Employer.

$15.00 Per Hour