Cage Supervisor

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

to discover how we empower team members to grow, thrive, and advance in their careers.

• Supervises the Casino Cashiering operation in Cage on assigned shift in accordance with internal Contrond company procedures.
• This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.
• Tests time stamps and jet sorts.
• Reviews staffing levels and guest flow and assigns work areas to staff.
• Reviews and approves check‑cashing transactions as required.
• Monitors checkout money to determine fill requirements.
• Reviews close out procedures by Cashiers, ensures drawer balances, and notes all variances.
• Investigates equipment or facility problems and notifies Shift Manager.
• Investigates and resolves guest complaints or concerns in accordance with standard procedures.
• Trains new team members and updates all team members on new procedures or policies.
• Other duties as assigned

• High School Diploma/GED; or one to two years of customer service‑related experience; or equivalent combination of education and experience.
• 1-2 years of Casino Cage or related experience preferred.
• Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).
• Must have excellent written and verbal communication skills.
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Knowledge of all office machines and tools (jet sort, coin roller, 10‑key by touch, Credit card cash advance systems).
• Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; reach with hands and arms; stoop, kneel, and crouch. The employee must occasionally lift and or move up to 50 pounds. The employee requires manual dexterity to operate all necessary equipment.

Specific vision abilities required by this job include close vision and distance.